One of the many ways to extend more quality and value to our customers is with active reception. Active reception allows you to discuss your MINI’s condition and performance with a certified technician as you inspect the vehicle together. This knowledge-sharing opportunity is an excellent way for you to learn more about your vehicle’s maintenance needs and for us to gain insight into the best way to care for your MINI.
MINI active reception is a vehicle inspection guided by a certified technician with customers present. You will walk around your MINI alongside a certified technician to discuss the primary systems and components. This provides an opportunity for you to discuss any performance troubles you have been experiencing and allow the technician to gather additional information about what maintenance is needed. Active reception is an excellent staging point for gaining insight about expected vehicle performance and what maintenance or repairs are needed to ensure it operates at its best.
One of the most significant benefits that our customers receive during an enthusiastic reception is the educational value. Any concerns found by the technician will welcome a discussion about the problem, risk, corrective maintenance, and how to prevent this problem from recurring. Customers can ask any questions as the technician inspects primary systems and major components. With education as an immediate value for active reception service, never be afraid to ask any questions!
Active reception begins when our knowledgeable service advisor greets you. You will partner with a certified MINI technician that knows your vehicle inside and out. The technician will check under the hood, walk around the vehicle, and check underneath. Similar to a multi-point vehicle inspection but with you present on the shop floor, you can expect that your enthusiastic reception will include an inspection and discussion of these primary systems and vital components:
The more information we have from you as the owner/driver, the better we can get to the bottom of any trouble and discuss the best maintenance to fix it. If you have noticed that something seems wrong with your MINI, be sure to take notes for accuracy. This will ensure that the technician has first-hand knowledge about performance warning signs when completing your active reception.
2491 Aurora Ave,
Naperville, IL 60540
