Customer Testimonials
The service here has always been so professional. Mitch has taken care of me and my Mini with attention to every detail. I appreciate that they go above and beyond.
I’ve been coming to Bill Jacobs Mini since my sophomore year in high school. Eleven years later & I’m still coming back to see my favorite & THE best service advisor -Dean. As someone who is vehicle maintenance challenged... I have never had to worry about the work being done to keep my Mini in top shape! Dean explains everything, even if it means explaining multiple times until I understand (sorry, Dean), and takes phenomenal care of my car. I wouldn’t go anywhere else!
Bill jacobs MINI dealership have taken care of my MINI multiple times with no issues for my F56 mk3 gen Cooper S. I'd highly recommend having Dean K take care of you and your MINIs for servicing. Caring and courteous employees there! Would highly recommend to have your business taken care of there ��
Mitch S. at Bill Jacobs Naperville is always incredibly helpful, professional, & friendly. I took our MINI in for service before a busy day at work in the city. The check in process is always swift and I was given a new MINI to borrow with no rush to return. Our car was taken care of thoroughly at the promised price. I know when I have to take MINI in to Mitch it will be fast and pleasant. Btw, we like the Naperville dealership so much, that we are often visiting the BMW side too as our other car is a 3-Series. I love that they are connected. Janine on the BMW side is amazingly organized and so professional with the constant parade of cars entering the service garage. We love the unlimited free high-end car washes on both sides!
I must say Bill Jacobs Mini in Naperville always on the ball. Dean in service is my go to service guy, he's been keeping my 2008 Cooper Clubman running good until I can upgrade. Wonderful showroom and nice lounging area with treats while you wait.
I had a vehicle sent here for extensive repairs which entailed an engine to be replaced. Mitch provided me with a few options for the engine to be replaced. After weighing my options we opted to replace with a new one and Mitch and his manager were more than generous enough to provide me with great assistance in pricing and having some of the repairs covered by my extended warranty. They did an excellent job in keeping me updated and informed throughout the entire process.
I had a vehicle sent here for extensive repairs which entailed an engine to be replaced. Mitch provided me with a few options for the engine to be replaced. After weighing my options we opted to replace with a new one and Mitch and his manager were more than generous enough to provide me with great assistance in pricing and having some of the repairs covered by my extended warranty. They did an excellent job in keeping me updated and informed throughout the entire process.
Marina Magnabosco friendly, make you feel right at home,
The service department at Bill Jacobs MINI is second to none. Very Friendly staff with unprecedented knowledge of the Product. I always get a fair and honest evaluation of my issues and no pressure. The decisions on the repairs are totally mine with a full explanation and visual review with your Tech of your vehicle. this is hows service is done!
Great experience every time I need service, Full evaluation of my vehicle with the tech that will preform the work. Never any pressure and always a complete explanation of common issues and the day`s repairs. Kyle Kelly has been fantastic thoughout the years I have own my 2008 MCS, They prove every visit that this is how service is done!
