Aldo took good care of us at Bill Jacobs Mini. We needed a new clutch on a 2015 Mini Countryman and they did a great job explaining what needed to be fixed and good communications throughout the process.
My check engine light came on the night before, so I called the next morning - the team was able to fit me in literally that minute (I called at 11:33am, and they gave me an 11:30am appointment), saying as long as I made it within 15 minutes, I’d be fine.When I got there, the Service Staff was super friendly, quick and knowledgeable - Aldo took one look at my engine and knew what was wrong with it. They still ran diagnostics to confirm of course, and of course he was correct !I got a loaner , which was honestly ...
Mike is amazing! He always goes above and beyond for my wife. She will ONLY work with Bill Jacobs and Mike is the reason!
Mike is amazing! He has gone above and beyond every time I need my MINI serviced or have a question. He is always on top of the situation and has saved me time and money on more than one occasion. Mike is the best at Bill Jacobs!
As usual, Mitch and the outstanding team at Bill Jacobs took care of some last minute emergency repairs same day and in no-time-flat! Cannot recommend them enough- ( keep up the great work you guys!)_
Mike was great! Very friendly and helpful with everything we needed. Would highly recommend and work with again!
Great people to work with. Mike at service cares about his customers.
Mitch is always attentive, courteous, and personable. Very helpful with meeting all my Mini Cooper needs and advise.
Mike did a super job! Dr. Irena Bagdady