CUSTOMER TESTIMONIALS
With every other car in my life I've avoided going to dealership service departments, largely due to cost. HOWEVER... Mitch Shefveland (my MINI service advisor) has earned my trust, and hence my business. Both of my Mini's come here to stay tip-top, and Bill Jacobs treatment of us through the years will have us coming back of ever I need to replace one of my cars.
This is my first time visiting Bill Jacobs MINI and the staff was well informed, friendly, and kind. You could really see that Mitch, my advisor, really care about his customers. There are no words to thank everyone enough.
I recently bought a used MINI and came up on 60000 miles. I set up an appointment not knowing what I would need for service. Aldo was my service representative and he was great, helped me determine what i would need for my new MINI and, not once, tried to oversell a single service or product. Friendly, energetic, professional, and extremely helpful. The entire area is super clean and more than I expected. The people here care about you and your MINI and you can expect top notch service.
Mitch Shefveland handles my service every time and always makes my experience top notch. You can tell he cares about the customers needs. For all your Mini needs, ask for Mitch!
I had my Mini check up today and everything went smoothly. Mitch my service advisor got my car tuned up, tires rotated and washed in less than an 1.5 hours. Thank you for the prompt service, you made my day!
Personnel were willing to work with customer (me) and accommodate their needs. This included providing a hike car to my residence and the return of my car to my residence in a timely fashion as per my request. This was my first involvement with Bill Jacobs Mini and they excelled in customer service!
It is my first time bringing my car to Bill Jacobs MINI for annual check. The service is excellent. Staff is very helpful. Overall, the dealer looks nice and clean. There is a refreshing bar, coffee, snacks for customers which is great!
Mitch provides an excellent service. He is very helpful. The dealer looks nice and clean. The refreshment bar for customers is fantastic!
Aldo H. treated me like royalty! He’s a class act! Thank you!
Had a great experience with Bill Jacobs Mini service department. My advisor, Aldo, was sure to keep me informed on the needs and work done for my mini. Always kind and available for questions.
I had the pleasure of meeting Aldo at Bill Jacobs Mini in Naperville, who went out of his way to provide exceptional service (free of charge) to investigate problems with my brake lights. He fixed the problem right then and there and advised me to be cognizant of what I needed to get serviced down the road, without coercion. He even fixed my door, which has been making a clicking sound whenever I opened it! Excellent service overall. 🙂 Thank you, Aldo!
Mitchell Shefveland our service advisor, gave us the very best customer experience we ever experienced
Great service with special attention to all of the details. Courteous staff and an overall great experience.
My experience with the Naperville Mini service was amazing! Mitch S. was super responsive and made sure I was taken care of during the whole process. I was traveling across country and without his dedication to servicing my mini I would not have felt confident getting back on the road. Thank you Mitch!!!
