Great Service , wonderful staff, never an issue with Bill Jacobs. And Kyle Kelly has gone above a beyond for me and my 08 MCS, I wanna personally thank him that!
Everyone from the sales person to service has been wonderful!
Found the perfect car for us and the price was great! Very happy with Dana for being so understanding and showing us all the nuances of being a mini owner! You'll be glad you went here.
I received a recall notice regarding the brake tail lamps on my Clubman so I needed to have the programming done on my vehicle to adjust the problem. Mitch Shefveland is my Service Advisor and at first there was a little snafu because he had the wrong information regarding my car but got it resolved quickly. Mitch was expedient in getting me checked in and on my way with the loaner car. During the service process my oil was changed and tires rotated which was a big help since the car was already being serviced. What I didn't expect was that the adjustment being done was also going to help with the overall performance of the car especially regarding the idling and better pick up. That was a welcomed surprise and once I received my car back I could tell the difference. Thank you Mitch for keeping me informed during the whole process and getting my car done in the time frame that I needed.
Very friendly staff, free snacks, coffee and ice cold beverages!!
I brought my car in for a warranty last weekend and experienced amazing service! I worked with Kyle Kelly in the Service department and couldn't be more happy with the care he gave me. Even though they had to order a part for my car, they gave me a complimentary loaner car for the time being (which has been a joy to ride around in!). I will definitely only come to this Mini Dealership for all my Mini needs in the future.
Great customer service
The very BEST dealer in all the years we've been buying cars. Honest, trust worthy, dependable....
We would like to thank Irma Christian, Joshua Baker, Ronny, Jeremy and the hardworking teammembers at Bill Jacobs MINI in Naperville for exceeding our expectations this week during the car buying process. This was truly a wonderful experience from start to finish. Irma's a gem at this dealership and a joy to work with. We felt at ease right away. We test-drove two models an hour before close on a weeknight. Joshua took the time to provide us a quote for our trade-in right at closing time, never making us feel rushed, and that customer service really stood out for us. We came back three days later and purchased a 2016 MINI Cooper S with Irma. The buying process was painless, thanks to store manager Ronny and finance guru Jeremy. This was a singular experience and we will definitely recommend Bill Jacobs MINI to friends and colleagues.