CUSTOMER TESTIMONIALS

I’m genuinely disappointed with my experience at Bill Jacobs MINI’s service department. I drove an hour and a half each way to have the footwell module recall taken care of, and while I appreciate that the recall work was completed, the overall experience left a lot to be desired. My car wasn’t cleaned as discussed with the service advisor, the loaner vehicle had only 16 miles of gas remaining, and getting ahold of my service advisor was extremely difficult despite calling multiple times. On top of that, when the porter brought my car around, I noticed it had ... Read More

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Google - Oct 29, 2026

I’m genuinely disappointed with my experience at Bill Jacobs MINI’s service department. I drove an hour and a half each way to have the footwell module recall taken care of, and while I appreciate that the recall work was completed, the overall experience left a lot to be desired. My car wasn’t cleaned as discussed with the service advisor, the loaner vehicle had only 16 miles of gas remaining, and getting ahold of my service advisor was extremely difficult despite calling multiple times. On top of that, when the porter brought my car around, I noticed it had been put into Sport mode. That detail especially bothered me. I know some people might consider it insignificant, but when someone trusts you with their vehicle, I believe it should be returned in the same condition and settings in which it was left. Having someone else change a setting on my car without my asking just added to an already disappointing experience. MINI is so much more than just a car brand to me. It’s a genuine passion and a huge part of my life. I take tremendous pride in my car, and my connection to the brand is something I take seriously. I’m getting married next week, and my MINI is going to be our driveway car for the wedding. That’s how much this car means to me. I understand that not everyone will share that same enthusiasm, but I had hoped for a service department that would at least demonstrate a comparable level of care, attention to detail, and respect for my vehicle. Honestly, after driving three hours round trip, I expected a much better experience. It’s disappointing to make that kind of effort to bring your car to an authorized MINI dealership and leave feeling like the little things that matter to a customer simply weren’t important. The recall itself may have been completed, but the communication, preparation of the loaner, missed cleaning, and especially the Sport mode issue left me with a negative impression of the service department. I’m not writing this because I dislike MINI. Quite the opposite. I care deeply about the brand, which is exactly why this experience was such a letdown. I want to feel confident bringing my car to a MINI dealership and trusting the people working on it. Unfortunately, this visit didn’t give me that confidence.

Mitch did a great job keeping me updated on the process of my vehicle being serviced. The outcome with my vehicle was exactly what I had hoped for thanks to Mitch and the Bill Jacobs Mini Dealership.

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The dealership and especially Mitchell Shefveland have been very thorough and explained everything in lay terms. Very complete explanations.

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Bill Jacobs is kind and courteous. Mitch takes time to let you know what is suggested and what is needed. I never feel pressured.

Bill Jacobs does a great job of helping me stay on top of my car care. Mitchell Shefveland in particular is great to work with. He gives me suggestions but no pressure and helps me pick what is best for the car and my expenses.

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Additional details and screenshots of communications will be added tomorrow. The inability to communicate with each other as professionals and with customers is extremely disappointing. Their staff is not knowledgeable about their own financing policies; many errors were made on the paperwork which I had to point out to managers several times, and deposit refunds take weeks to get back. Still haven't received the refund, even though there have been 6 different times I have reached out with no resolution. Overall, the people were kind to your face but not trustworthy or accountable professionals.

I always get outstanding service at this dealer. They tell me what to expect, and flag future potential issues without any high pressure tactics to upsell immediately. Work quality has always been great!

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Service from this dealer has been great. Mitch Shefveland takes time to explain the services needed and is easy to work with.

Great advisor service from Mitch Shefveland at mini. Thorough and knowledgeable and always very professional.

Service at Bill Jacobs Mini has been great. Mitch Shefveland has always taken the time to explain the services and is easy to work with.

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Great selection of all minis and sales straight forward and easy. Service fair pricing and advisor Mitch Shefveland is great and I’ve worked with him for years.

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Dealership staff is friendly and knowledgeable. Worked with Mitch for years and he does a great job explaining what is needed or recommended. No pressure. Dealership is clean and pleasant while waiting.

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I have purchased 6 Mini Coopers from Bill Jacobs Mini. People ask me all the time … why do you always go to the same dealer? It’s simple. Mitch Shefveland. He has been my service advisor since day one he is quite literally a superhero. If you are in the market for a Mini take the opportunity to get it from Bill Jacobs. You won’t be sorry.

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Mitch is the best service advisor hands down. He's incredibly communicative and never fails to respond.

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