Customer Testimonials

 

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Google May 7, 2021

Great experience! Mike in Service dealt with my needs quickly and in good humor. I'm a new service customer and will be back for great service.

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DealerRater May 6, 2021

First time service with our Mini and Mitch was great to work with. He informative, courteous and a pleasure to work with. He kept me informed on the status of the service while I waited.

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Google May 6, 2021

Mike and the team have been great to work with for sorting out any little things on my car. They treat it as if it were their own vehicle, and the whole spirit of the place is great.

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Google May 5, 2021

Great service, they are very detailed. They show you everything step by step, definitely recommend. ALDO is the person to talk to, he’s very hands on..

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Google Apr 29, 2021

They always take excellent care of me at Bill Jacobs MINI, and today was no different even though my regular guy wasn't there. Mike Witkowski stepped up and gave me the same, if not better, service than I've had before - and that's saying something! Thanks, Mike!!

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DealerRater Apr 24, 2021

Here's what I wrote in May, 2020... I first got to know Mitch and the service team at Bill Jacobs when out of the blue, my 2007 Mini (affectionately named Forrest, denoting his British Racing Green styling) seemed to have caught something like that nasty virus that's going around. Yes, there were so many symptoms that just appeared out of nowhere one day that they kept the Check Engine Light on bright and the computer flashing a multitude of never ending error codes. And all that with just 55,000 miles on him! Well, Forrest is getting a bit older though and ...

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Google Apr 24, 2021

Mike W. In service rules! Thanks again for taking good care of myself and the car!

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Google Apr 24, 2021

Mike W. Was awesome for service.. Super sweet know's how to get your car done! Had an amazing experience with my mini!

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Facebook Apr 13, 2021

Repeat customer here 😊 I don't trust anyone else with my MINI. Aldo always greets me with a smile and great conversation!

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Google Apr 12, 2021

From sales to service I’m a very happy repeat customer at Bill Jacobs. Mitchell Shefveland is my service contact and he is fantastic to work with. Knowledgeable, courteous, and always available for consultation. When you find service like this you make it your dealership. Marina Magnabosco did a great job at initial sale and really showed that first and foremost she loves cars and the driving experience, which makes her a perfect fit as a Mini ambassador and salesperson.

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DealerRater Apr 12, 2021

From sales to service I’m a very happy repeat customer at Bill Jacobs. Mitchell Shefveland is my service contact and he is fantastic to work with. Knowledgeable, courteous, and always available for consultation. When you find service like this you make it your dealership.

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DealerRater Apr 8, 2021

MINI Mike was the best. I can’t say enough good things. He was very helpful. Go see him for all of your needs. Thanks!

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Google Apr 8, 2021

Mike in mini was great. Very helpful.

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Google Apr 8, 2021

Mike was awesome.

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Google Apr 5, 2021

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Google Apr 3, 2021

I have worked in and around the vehicle service industry for over 30 years and dealt with some out standing professionals but after working with Mitch Shefveland at Bill Jacobs Mini I have found that I have a new standard of excellence to measure up to. Mitch is hands down the most thorough professional I’ve ever had the pleasure to work with. His level of customer care and knowledge in the service area exceeds all my expectations. I realize no one looks forward to having mechanical issues with their vehicle but with Mitch it is truly a pleasure to deal ...

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Google Mar 31, 2021

The service was great and Aldo was amazing.

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Google Mar 27, 2021

Jed was wonderful to work with. His enthusiasm in helping my daughter find her first car was rare. I highly recommend Bill Jacobs Mini and Jed!

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Google Mar 27, 2021

Mike was great!!

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Google Mar 27, 2021

Mike is my service advisor and he is the best!

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Google Mar 27, 2021

Customer service is great. Mike is fast and very friendly.

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Google Mar 27, 2021

Mike in MINI is the best.Go see him when you need anything!

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Google Mar 26, 2021

Mitchell Shefveland gave us the best experience. He explained everything in detail and was super nice!

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Google Mar 26, 2021

Aldo is the MAN!

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Google Mar 26, 2021

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Google Mar 25, 2021

Aldo has been awesome with costumer service. Every time we have an issue, he’s there to help us. We feel very pleased with the way he has responded to our needs. He’s kind, professional, and most importantly honest. I’m a happy Mini Cooper costumer!

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Google Mar 24, 2021

Mitch is very knowledgeable about the services offered in the Mini service department. They offered me a loaner vehicle and completed my service within a day! Thanks

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Google Mar 24, 2021

Great experience with Mitch (service advisor) and the team today. Quick appointment and took care of the thermostat housing. Kudos to the dealership on changes of sharing foreman inspection video and also details of vehicle assessment. Very delighted with some of the changes. I have been dealership's customer for over 15 years.

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Google Mar 24, 2021

Mitchell has always been helpful with any service needs of our mini.

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Google Mar 22, 2021

Aldo was my advisor and was exceptional! Thank you!

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Google Mar 20, 2021

I stopped in to inquire about having some warranty work done on my 2017 Countryman, without a prior appointment. They did a thorough examination of the Mini and determined that issues I pointed out were covered under the car's warranty. To my astonishment Mitch, the service adviser, told me that that they would be able to effect repairs right away. A short while later Mitch returned, to inform me that a part needed to order before one of the repairs could be completed. Having to travel more that 2 hours north to the dealership I wasn't looking forward to another ...

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Google Mar 20, 2021

I had my Mini serviced here twice already, and both times I had Mitch as a service advisor. He was very professional and when he called to give me the diagnostic on my car, he went into great detail to explain the service that my Mini needed and the suggested services that could be done. I was very happy with the level of customer service, and I will definitely be back to get my car serviced at Bill Jacobs, hopefully I will have Mitch as my service advisor again.

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Google Mar 20, 2021

We just purchased used car from this dealer. Rachel L. Provided truly hassle free buying experience. No pressure, very nice atmosphere. No aggressive dealer games. Thank you Rachel! Artur O.

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Google Mar 19, 2021

I bought many vehicles in my life, it is not just a matter of speech when I say THE BEST EXPERIENCE EVER! Marina, the manager and Jed the adorable salesperson took great care of me and I’m very happy with my new Mini! Thanks guys

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Google Mar 18, 2021

Aldo is the best person at Bill Jacoba Mini. I had a flat tire and I was in and out in no time. Best service ever

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Google Mar 18, 2021

Very impressed with how Aldo in the service department help me resolve some issues related to my recent lease of a new MINI. Thanks!

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Google Mar 17, 2021

jed worked with my parents to get me a really great deal on my mini 2-door hardtop. finance was great. i love my mini and look forward to driving it every time!

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Google Mar 16, 2021

Had a great experience with Mitch! He made sure I understood any issues with my vehicle and kept me updated with the progress of my car.

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Google Mar 15, 2021

I absolutely love Bill Jacobs MINI. Every time I come in I am treated like family and cared for with the utmost respect. My experience with my Service Advisor, Aldo Huerta, was nothing short of amazing. He made sure I obtained a full walkthrough of my vehicle (under the hood and tires) before obtaining my service, clearly explained what I needed today and for future visits to ensure my vehicle remains in the best shape, and kept tab on me during my wait with the anticipated ETA. Best in class service. Highly recommended!

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Google Mar 13, 2021

We just bought our second Mini from Bill Jacobs. We know that Mitch in Service will take excellent care of us and our Mini in the future because he has taken care of us in the past.

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Google Mar 13, 2021

Mike was friendly, professional, and the process was very efficient.

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DealerRater Mar 13, 2021

Mike in service took great care of me when I came in for tires for my vehicle. The process was easy and I was out in a timely manner. I will definitely be a repeat customer.

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Google Mar 13, 2021

Mike in service took great care of me, will definitely return.

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Google Mar 12, 2021

Mitch is AMAZING and the BEST ever. Thank you Mitch

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Google Mar 11, 2021

Mike was Great!

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Google Mar 10, 2021

Thank you Aldo Huerta for helping me take such good care of my MINI! Scheduling service is super easy, and I appreciate that the advisors and technicians are so communicative. I always know what I’m paying for and everything where my expectations should be. My MINI has a lot of life left due to the services I get here!

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Google Mar 7, 2021

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DealerRater Mar 7, 2021

I purchased my Mini here 3 years ago and I always get it serviced here with Mike. He is great to work with. I am always treated like family. I am in and out and kept informed with updates on the service.

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Google Mar 6, 2021

Great services and awesome experience with Aldo.

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Google Mar 5, 2021

Worked with Mike and Mitch today, they got my car back on the road after a few lights came up on the dash. Turned out to be fluids and my tire pressures Very fast service, even left with a car wash.

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Google Mar 4, 2021

First off I purchased my car her with Jed a few weeks ago and he was fabulous! Super straightforward and easy to work with. Unfortunately after just 2 weeks my new Mini had a run in with a mean pothole on i90. After a less than ideal experience at another dealership I called Jed in exasperation and he helped me have the car towed to Bill Jacobs. From there i worked with Mitch who was really friendly and kept me updated on each step of my car's repairs and he even arranged for the loaner to be delivered to me ...

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Google Mar 4, 2021

Mitch was very accommodating and helpful throughout our experience at Bill Jacobs Mini. When we had a problem with our first ever Paceman, he guided us throughout the entire process. I highly recommend going to Mitch if you ever need help.

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Facebook Mar 4, 2021

Also did a great job with my car it was done in a timely professional manner thanks so much

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DealerRater Mar 4, 2021

They are very efficient. The dealership is kept spotless. Service is very good. Anyone I dealt with was courteous and very knowledgeable. A good experience.

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Google Mar 3, 2021

Came in today for some services on my Countryman. Mitch Shefveland is my service advisor and so very helpful in making sure everything is taken care of and I am understanding of the services being provided/services that may be needed! I always feel very accommodated here!

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Google Mar 3, 2021

Mike was awesome!

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Google Mar 1, 2021

Best place ever, and hey Aldo thanks for everything man, the work was amazing and fast. I know I can always trust Bill Jacobs to do a great job on my Mini.

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Google Mar 1, 2021

Also helped me with my mini and made things so easy to understand what the issue was with my mini. Thanks Aldo you rock

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Facebook Feb 27, 2021

Aldo Huerta, highly recommend for his service, very approachable person, always go above and beyond. We are going to come back for their services (bill jacobs mini) nice people 😊

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Google Feb 23, 2021

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Facebook Feb 22, 2021

We love going to Bill Jacobs for any sort of repair on our two Mini Coopers. We have been going to Jacobs for the last 10 years and they have given us excellent service good prices and honest feedback. Especially with Mitch Shefveland, who is dedicated very friendly and quick to respond and communicate. I give the Team the highest marks!

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Google Feb 21, 2021

Can’t say enough about the staff & service of Bill Jacobs Mini in Naperville, IL. Mitch & Mike have provided excellent service with our first Cooper and continues to do so with our second. Mini on and visit Bill Jacobs in Naperville!

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Google Feb 21, 2021

Mike was fantastic! My issue was taken care of immediately! I didn’t even need to make an appointment! Love Mini’s service!

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Google Feb 20, 2021

Kudos goes to the Service team, and Aldo Huerta in particular, who go above and beyond to make sure my Mini is running in peak shape.

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DealerRater Feb 17, 2021

Great customer service! Mitch is a great service rep in mini! always on time an professional! keep up the great work! Will come again for sure!

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DealerRater Feb 16, 2021

The service person Mike is very good at his job and hast the customer in his best interest. The service department at bill jacobs is 2nd to None I will buy another mini because of these guys!!!

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Google Feb 15, 2021

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Google Feb 14, 2021

Mike was great to work with. Resolved my issue quickly.

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Google Feb 13, 2021

Mike was very attentive and even showed me exactly what was going wrong with my mini. He drew examples and explained functions of the car that I am not familiar with. I appreciate the work they did.

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Google Feb 10, 2021

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DealerRater Feb 10, 2021

Mitch Shefveland was very helpful with our needs. Was upfront and honest when it came to needed services. Would recommend working with Mitch for service.

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DealerRater Feb 8, 2021

Mitch Shefveland really came through for me today and put my mind at ease. He is conscientious and smart which helps tremendously. Great service advisor and wonderful representative of Bill Jacobs.

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DealerRater Feb 8, 2021

Outstanding service at Bill Jacob Mini in Naperville! Fast, friendly, knowledgeable! Mitch is great to work with! Definitely recommend.... will be back again and again

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Facebook Feb 7, 2021

I highly Recommend working with Aldo Huerta from Service. I have had the pleasure to work him on multiple occasions. His customer service is outstanding. He really does go above and beyond to help you and be sure all of your service needs get fulfilled and in a very timely manner. He walks you through step by step if there are other service needs your vehicle is in need of and how to get them addressed. I have dealt with many other dealerships and their service departments can not come close to the care and service you get From Aldo. ...

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Google Feb 4, 2021

Aldo, Mike and Mitch at Bill Jacobs MINI . I’ve owned 4 Mini Coopers since 2005. I’ve been very happy with Mitch Shefveland as my service advisor the last few years. I feel comfortable with him handling my Mini’s issues ( I haven’t had this good experience at dealerships with the other cars I’ve owned ). He’s the reason I keep coming back!

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Google Feb 3, 2021

Mitch , Aldo , Mike always is helpful and does a great job. His customer service is always spot on and he always puts the customer first. I am happy with all my dealings with Mitch and Bill Jacobs.

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Google Feb 3, 2021

Go see Mike in service, he is the best advisor I have ever worked with.

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Google Jan 31, 2021

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Google Jan 31, 2021

Update: Far and away the best service ever! Mike Witkowksi and team deserve credit for running a professional, well-done operation. Great service and communication! Nice dealership with good sales people. Friendly service along with a nice showroom.

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Google Jan 31, 2021

Mike and Aldo are amazing! They are so personable and always go above and beyond to help. Very easy to talk to.

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Google Jan 29, 2021

Excellent service and Mitch great to deal with as usual!

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Google Jan 28, 2021

The MINI service department is excellent. I have been using them for the last 3 years and have found them to be very knowledgeable. I especially like working with my advisor, Mitch. He always listens carefully to me and works diligently to ensure all my issues are properly addressed. He is a keeper.

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Google Jan 28, 2021

Was looking forever for a Mini Countryman; the sales staff at Bill Jacobs were attentive but not pushy. A shout out to Marina M. Who helped me stay within my budget. I wish all car salespersons conducted themselves like her.

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Google Jan 24, 2021

Had to get a quick oil change before a long road trip and Mike made it super simple. Very generous and easy to talk to, he made the whole process super quick and easy. Thank You Mike!

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Facebook Jan 23, 2021

Mitch is the best! Called for a service and got me in the same day and had the loaner car ready for me just in case! He always gets me in and out as fast as possible, but also educates me along the way if I have any questions. Extremely thoughtful guy and even threw in a car wash for me since my puppy dirtied up my seats a bit! Been my Mini guy for a few years now and could not have lucked out with someone better! Best wishes to him, his wife, and little twins! Keep up the ...

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DealerRater Jan 22, 2021

Prompt, professional service! Service appointments scheduled to give enough time to explain the details of suggested maintenance plans. Everyone involved in the process courteous and friendly.

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Google Jan 20, 2021

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Google Jan 19, 2021

Mitch was very helpful and welcoming!! Love MINIs and the service they provide

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Google Jan 17, 2021

Marina was very helpful and super patient during the whole buying process!

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Google Jan 16, 2021

Loved the showroom and loved the car lot with many Mini's ❤ I met Jennifer who I've been texting with until today when I went in for a test drive. I wish Bill Jacobs was closer but definitely worth the drive. I have all the plans in the world to buy a car from Bill Jacobs Mini.. maybe 2😇 💯❣ ***UPDATE*** I went looking for Mini and drove home in my new(to me)2018 Mini Countryman. I felt like I had a red carpet to walk on throughout my whole car buying experience with Bill Jacobs Mini. Jennifer, Kelly, Greg and ...

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Google Jan 16, 2021

Customer service excelled! Aldo was so helpful and knowledgeable and kind! Would recommend this service team to everyone!!!

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Google Jan 15, 2021

I recently had some fairly extensive warranty work performed on my 2017 Countryman. While I haven't had it back long, based on initial impressions, I am very happy with the results. My service advisor Mike was helpful with addressing my concerns and making sure everything was repaired. I was also impressed with this dealership's communication and daily updates on repair progress. The active reception is a cool concept and it's nice to be able to go over the car with the advisor and foreman while it's on the lift.

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Google Jan 13, 2021

Mike W. Is an awesome service advisor! Very thorough,Thanks Mike!

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Google Jan 13, 2021

They gave me a nice loner while my car was receiving maintenance. When my car was finished they dropped it off at my house. I find them and not trying to sell you repairs you don't need.

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DealerRater Jan 8, 2021

Excellent dealership and Mitch in service is awesome. Highly recommend. They care more about the customer than they do about the money. Very thorough and always explain service clear and concise.

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DealerRater Jan 8, 2021

They repaired my mini: supercharger oil, engine oil, water pump, brake sensor, various water leaks. My service advisor was Mitch Shefveland. He was very good at keeping me aware of the progress of the repairs including several I was not aware of. He included pictures of these new findings.

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Google Jan 1, 2021

Mike was great!

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DealerRater Jan 1, 2021

Had a great experience at Bill Jacobs MINI, my car was cared for and I knew what to expect with the visit. Mike in service was very helpful

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Google Dec 31, 2020

Found it! A super cool pre-owned Mini Cooper S @ BIll Jacobs. Jed in sales and Mitch in service focused on making our buying and initial service experiences exceptional. It’s clear the team there is very thoughtful, attentive, and focused on taking care of their customers. We love our Mini! Check out the cars and team at Bill Jacobs!

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Facebook Dec 31, 2020

Mike & Mitchell in the service department are the BEST! They always take great care of my Mini, which I love more than some family. They always get me in and out as quickly as possible. I wouldn't take my Mini anywhere else!


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