Worked with Mike and Mitch today, they got my car back on the road after a few lights came up on the dash. Turned out to be fluids and my tire pressures Very fast service, even left with a car wash.
First off I purchased my car her with Jed a few weeks ago and he was fabulous! Super straightforward and easy to work with. Unfortunately after just 2 weeks my new Mini had a run in with a mean pothole on i90. After a less than ideal experience at another dealership I called Jed in exasperation and he helped me have the car towed to Bill Jacobs. From there i worked with Mitch who was really friendly and kept me updated on each step of my car's repairs and he even arranged for the loaner to be delivered to me ...
Mitch was very accommodating and helpful throughout our experience at Bill Jacobs Mini. When we had a problem with our first ever Paceman, he guided us throughout the entire process. I highly recommend going to Mitch if you ever need help.
They are very efficient. The dealership is kept spotless. Service is very good. Anyone I dealt with was courteous and very knowledgeable. A good experience.
Came in today for some services on my Countryman. Mitch Shefveland is my service advisor and so very helpful in making sure everything is taken care of and I am understanding of the services being provided/services that may be needed! I always feel very accommodated here!
Mike was awesome!
Hey Aldo thanks for everything man, the work was amazing and fast. I know I can always trust Bill Jacobs to do a great job on my Mini.
Also helped me with my mini and made things so easy to understand what the issue was with my mini. Thanks Aldo you rock
Can’t say enough about the staff & service of Bill Jacobs Mini in Naperville, IL. Mitch & Mike have provided excellent service with our first Cooper and continues to do so with our second. Mini on and visit Bill Jacobs in Naperville!
Mike was fantastic! My issue was taken care of immediately! I didn’t even need to make an appointment! Love Mini’s service!
Kudos goes to the Service team, and Aldo Huerta in particular, who go above and beyond to make sure my Mini is running in peak shape.
Great customer service! Mitch is a great service rep in mini! always on time an professional! keep up the great work! Will come again for sure!
The service person Mike is very good at his job and hast the customer in his best interest. The service department at bill jacobs is 2nd to None I will buy another mini because of these guys!!!
Mike was great to work with. Resolved my issue quickly.
Mike was very attentive and even showed me exactly what was going wrong with my mini. He drew examples and explained functions of the car that I am not familiar with. I appreciate the work they did.
Mitch Shefveland was very helpful with our needs. Was upfront and honest when it came to needed services. Would recommend working with Mitch for service.
Mitch Shefveland really came through for me today and put my mind at ease. He is conscientious and smart which helps tremendously. Great service advisor and wonderful representative of Bill Jacobs.
Outstanding service at Bill Jacob Mini in Naperville! Fast, friendly, knowledgeable! Mitch is great to work with! Definitely recommend.... will be back again and again
Aldo, Mike and Mitch at Bill Jacobs MINI . I’ve owned 4 Mini Coopers since 2005. I’ve been very happy with Mitch Shefveland as my service advisor the last few years. I feel comfortable with him handling my Mini’s issues ( I haven’t had this good experience at dealerships with the other cars I’ve owned ). He’s the reason I keep coming back!
Mitch , Aldo , Mike always is helpful and does a great job. His customer service is always spot on and he always puts the customer first. I am happy with all my dealings with Mitch and Bill Jacobs.
Go see Mike in service, he is the best advisor I have ever worked with.
Update: Far and away the best service ever! Mike Witkowksi and team deserve credit for running a professional, well-done operation. Great service and communication! Nice dealership with good sales people. Friendly service along with a nice showroom.
Mike and Aldo are amazing! They are so personable and always go above and beyond to help. Very easy to talk to.
Excellent service and Mitch great to deal with as usual!
The MINI service department is excellent. I have been using them for the last 3 years and have found them to be very knowledgeable. I especially like working with my advisor, Mitch. He always listens carefully to me and works diligently to ensure all my issues are properly addressed. He is a keeper.
Was looking forever for a Mini Countryman; the sales staff at Bill Jacobs were attentive but not pushy. A shout out to Marina M. Who helped me stay within my budget. I wish all car salespersons conducted themselves like her.
Had to get a quick oil change before a long road trip and Mike made it super simple. Very generous and easy to talk to, he made the whole process super quick and easy. Thank You Mike!
Prompt, professional service! Service appointments scheduled to give enough time to explain the details of suggested maintenance plans. Everyone involved in the process courteous and friendly.
Mitch was very helpful and welcoming!! Love MINIs and the service they provide
Marina was very helpful and super patient during the whole buying process!
Loved the showroom and loved the car lot with many Mini's ❤ I met Jennifer who I've been texting with until today when I went in for a test drive. I wish Bill Jacobs was closer but definitely worth the drive. I have all the plans in the world to buy a car from Bill Jacobs Mini.. maybe 2😇 💯❣ ***UPDATE*** I went looking for Mini and drove home in my new(to me)2018 Mini Countryman. I felt like I had a red carpet to walk on throughout my whole car buying experience with Bill Jacobs Mini. Jennifer, Kelly, Greg and ...
Customer service excelled! Aldo was so helpful and knowledgeable and kind! Would recommend this service team to everyone!!!
I recently had some fairly extensive warranty work performed on my 2017 Countryman. While I haven't had it back long, based on initial impressions, I am very happy with the results. My service advisor Mike was helpful with addressing my concerns and making sure everything was repaired. I was also impressed with this dealership's communication and daily updates on repair progress. The active reception is a cool concept and it's nice to be able to go over the car with the advisor and foreman while it's on the lift.
Mike W. Is an awesome service advisor! Very thorough,Thanks Mike!
They gave me a nice loner while my car was receiving maintenance. When my car was finished they dropped it off at my house. I find them and not trying to sell you repairs you don't need.
Excellent dealership and Mitch in service is awesome. Highly recommend. They care more about the customer than they do about the money. Very thorough and always explain service clear and concise.
They repaired my mini: supercharger oil, engine oil, water pump, brake sensor, various water leaks. My service advisor was Mitch Shefveland. He was very good at keeping me aware of the progress of the repairs including several I was not aware of. He included pictures of these new findings.
Mike was great!
Had a great experience at Bill Jacobs MINI, my car was cared for and I knew what to expect with the visit. Mike in service was very helpful
Found it! A super cool pre-owned Mini Cooper S @ BIll Jacobs. Jed in sales and Mitch in service focused on making our buying and initial service experiences exceptional. It’s clear the team there is very thoughtful, attentive, and focused on taking care of their customers. We love our Mini! Check out the cars and team at Bill Jacobs!
Mike & Mitchell in the service department are the BEST! They always take great care of my Mini, which I love more than some family. They always get me in and out as quickly as possible. I wouldn't take my Mini anywhere else!
Aldo Huerta at Bill Jacobs Mini Cooper is amazing! I needed a number of repairs done on my vehicle. Aldo was detailed, informative, patient and extremely professional in helping me figure out my service priorities. His thorough follow up after I left my car for the repairs was just as helpful. It is very refreshing to find a dealership with such trustworthy employees.
Great service, super helpful and kind staff (thank you Aldo!) and quick to fix repairs! Highly recommend!
I always have a great experience when receiving service at this location. Mitch always makes sure to explain all the work being done on my vehicle, and goes above and beyond to help me with any service related needs. Thanks Mitch!!
Love the staff & service here, I’m pretty sure I’ll never drive anything but a MINI so they have me as a customer for life!
This mini dealer was fantastic. I’ve had trouble with BMW dealers in the past. Staff has been rude and dismissive but that was not the case here. My advisor was Aldo Huerta. He was very helpful in helping me to understand the fixes needed for my mini cooper. He handled all warranty communication and communicated directly with me about how much I owed and when my car would be fixed. Highly recommend if you need a mini fixed, see Aldo!!
My Cooper S needed an oil change during this holiday week, Aldo the Service Advisor was able to get me on the books on short notice.
I was extremely satisfied with the work performed by the service techs at Bill Jacobs MINI recently. Service Advisor Aldo Huerta greeted me for my scheduled appointment and introduced me to the Service Manager who then put my car on a lift to go over any and all issues point by point. I really appreciated the time taken to actually explain what we were looking at which turned out to be an oil leak caused by a busted oil filter housing gasket. While the service team completed the repair, I was given a loaner and on my way to continue ...
Aldo H. did a fantastic job taking care of my Cooper S! The service at Bill Jacobs is hard to beat, Aldo made sure I was kept in the loop from start to finish.
I bought my 2007 Cooper here new and have always brought it here for service. In the MINI Service department, Mitch Shefvelend has kept my car running well over the years. Strongly recommended.
Great service at Bill Jacob’s Mini in Naperville. Aldo Huerta took care of every last detail!
Mike was wonderful to work with!
Mike hooked me up with great one year service on my Mini. Despite me living at some distance, it all went very smoothly. Much appreciated!
I had the best experience at this dealership. They went out of my way to make sure I had an excellent experience. I will miss coming here.
Very happy with the service. Car runs great.
I brought in my 2013 Mini Cooper for service and had an excellent experience. Mitch helped me with everything I needed and it was a great experience!
Went shopping for mini coopers drove clear up to Chicago to this place they took great care of us very professional thank you guys you're doing a great job
I took my money and for service and bill Jacobs took care of everything including my service writer aldo
Mitch helped me out and had great customer service!
Mitch and his crew went well over the call of duty. It seemed they thought everything out ahead of time. Excellence was deeply appreciated! The service given put my mind at ease and my car feeling and looking good.
It’s has been a fantastic experience every time!
Had my mini in for service with Mike W. Great customer service straight to the point. What more do you want. 100% recommend
Dealership is clean and comfortable and the service advisor was knowledgeable and friendly. Although it is not close to where I live, it was worth the drive.
We drove 4 hours to come here, we have a good experience at Bill Jacobs, the driving was worth it. Mitch Shefveland was very kind and guide us through all the process, he didn’t make us wait! We’ll definitely come back again. Great place!
I am pleased to write a review for Bill Jacobs dealership. I have been a loyal customer for a few years now, as the General Manger Brian Kosanovich, the Service Manger Aldo Huerta, and the Sales Manager John Boecker have always put the time and effort to go above and beyond in providing exception customer service. I highly recommend the team to new customers. I wish the team all the best of success and continued recognition for outstanding customer care and support!
Bill Jacobs Mini has always been a place that I can trust with my Mini repairs. Aldo my service advisor has always taken care of my Mini.
aldo huerta is great! makes coming here so easy and explains everything well and I know I can trust him with giving me the right information
Superior service from Mitch and Mike in Service on my 2017 Mini Cooper Countryman. They made the experience an easy one when it could have been a beast. Absolutely trust these 2!
Mitch did a fantastic job working with my schedule to get mini in and out quickly. Thanks Mitch!
Mitch Did a great job! Loaner was ready. Fast diagnostic with a text. Explain each issue thoroughly. Great way to do Business. Like using technology keeps both sides safe. Must have employee!
Mitch S and Joe are fantastic service providers. They explain state of car and eagerly address any concerns, likewise, they encourage and answer all questions. Fantastic service .
I have been going to Bill Jacob's Mini since 2015 and have always had excellent service. Mike always takes care of me and my father every time we come and will continue recommending seeing him and Bill Jacob's!
Went in for an oil change on a 2006 mini cooper I had just purchased. Mike was very helpful and showed me underneath the car. He also gave me some pointers on what to look out for on the car. Good experience and I will try to work with Mike again in the future.
I have been getting my Mini serviced by Mitch Shefveland for the past few years and it’s always been a great experience. He knows the ins and outs of the Mini brand and recommends what’s needed to keep my car running like new.
Mitch Shefveland at Bill Jacobs Mini, the best for aervice. I have been coming to Bill Jacobs Mini since 2011. Always treated well. I do recommend!
Wanted to thanks +Aldo Huerta @BillJacbos for such an exceptional customer service in the repairs of my car. You are someone so pleasant and helpful it really does make a difference when visiting the dealership.
We went out of our way to purchase from Bill Jacobs Mini. The sales staff was the best we have ever worked with. Follow up maintenance is responsive and quick. Follow up shout out to Aldo. He shows great compassion and goes put of his way to be helpful.
Mike from Bill Jacobs surpassed all expectations. He took care of my MINI from day one when my car needed to be jumped, gave me all straight forward answers to all my questions, helped me used a loaner car while my car is under repair. He tried his best to give me discount from the repair as I was about to give up and trade in the car. I never received this type of service from anywhere. I highly recommend MIKE as well as the whole staff of Bill Jacobs for taking good care of my car.
I have used their service department many times. Mitch and his team of Aldo and Mike always do amazing work, are friendly and make you feel right at home. Amazing service time and time again.
BillJacobs Service helped me get my MINI back into tip top shape. Shout out to Mike in service for making it quick and painless. Thanks!
Mike was a fantastic advisor to work with. I highly recommend seeing him for any of you MINI service needs.
If you ever need work done on your Mini, I HIGHLY recommend Mitch! Mitch goes the extra mile to get the job done and takes care of his customers too! Thanks Mitch for the excellent customer service!
Love the service department here Aldo is always helpful and very nice 2nd time I have had him for service
I had my 2012 R56 in for a check-up and service due to some issues I was having. Mike was awesome in helping out and keeping us posted about the car. Bill Jacob's did an inspection and found a few other issues with the car and brought us in to go over them and discuss a plan of action. Through every step Mike kept us in the loop with what they were doing, and the state of the vehicle. Overall we had a great experience with the repairs, and the customer service. I will definitely be back to have my ...
Love my MINI, love this dealership! The service is excellent. My 2005 Cooper S still purrs like a kitten thanks to Bill Jacobs MINI. I wouldn’t go anywhere else.
Mitch S. was great, got me in and out in good time and there were no snags. Would definitely recommend. No complaints witj this dealership.
Mike W was great. Best service advisor ever. The service was excellet. Five stars.
Great service over and beyond Mitch has been taken care of my Lil mini for a few years now , always follows through straight honest service , he s simply the best !
Excellent service every time. Aldo is great to deal with.
First time at Bill Jacobs mini in Naperville and I found the staff very friendly and helpful. I worked with Aldo he was great.
Great service. Reliable and fast. Comfortable (and safe!) environment. Very straightforward to get car maintenance done. No one loves to spend time at the car dealership getting their car fixed, but this is painless.