Bill Jacobs MINI
2491 Aurora Avenue, Naperville IL 60540 • Toll Free: 866-516-8050 • Service: 866-516-8051
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   5.0
      –   Scott S., Lombard, IL May 13, 2013
  •   5.0
      –   William L., Plainfield, IL May 13, 2013
  •   5.0
      –   Tobin R., Mahomet, IL May 11, 2013
  •   5.0
      –   John C., Channahon, IL May 10, 2013
  •   5.0
      –   Ronald B., Chicago, IL May 9, 2013
  •   4.5
      –   MINI Owner, Bettendorf, IA May 8, 2013
  •   5.0
      –   Matthew G., Chicago, IL May 8, 2013
  •   5.0
    "Our Sales Advisor Kyle Kelly was extremely helpful through the whole process of purchasing our new 2013 MINI Cooper S Convertible. We couldn't have been more pleased and really like our new MINI."   –   Albert S., East Peoria, IL May 6, 2013
  •   4.0
      –   Chris H., Decatur, IL May 6, 2013
  •   5.0
      –   Raymond E., Crystal Lake, IL May 6, 2013
  •   5.0
      –   Timothy M., Naperville, IL May 5, 2013
  •   5.0
      –   Laureen H., Naperville, IL May 2, 2013
  •   5.0
    "Rachel was great in all phases!"   –   Roy N., Chicago, IL Apr 30, 2013
  •   4.5
    "Our sales advisor, Rachel Luginsky, was excellent."   –   Edward S., Oak Park, IL Apr 30, 2013
  •   5.0
      –   Carrie E., Menlo Park, CA Apr 30, 2013
  •   5.0
    "Josh and john were great"   –   Timothy M., Lisle, IL Apr 26, 2013
  •   5.0
    "Kyle Kelly made the experience great."   –   MINI Owner, Lisle, IL Apr 24, 2013
  •   5.0
      –   Claudia M., Downers Grove, IL Apr 21, 2013
  •   5.0
      –   Mark L., Naperville, IL Apr 17, 2013
  •   5.0
      –   Vincent L., Elmhurst, IL Apr 15, 2013
  •   5.0
    "The service was excellant and made the process enjoyable! Thank you!"   –   Suzana S., Arlington Heights, IL Apr 13, 2013
    Dealer Response: Suzana, thank you for your business and thank you for the great feedback. We are glad to have you as a member of the Bill Jacobs MINI Family! Happy Motoring!!  –   James G., General Sales Manager Apr 29, 2013
  •   5.0
      –   Thomas K., Aurora, IL Apr 12, 2013
  •   5.0
    "Kyle in sales was friendly, professional and focused on my quest. Mike in service was attentive and understanding to my needs,and finance went the extra mile to find me money to get into my new mini"   –   Stephen M., Highland Park, IL Apr 10, 2013
    Dealer Response: Dear Stephen, thank you, thank you and thank you! At Bill Jacobs MINI we strive to make purchasing a new MINI almost as much fun as driving your new MINI! Welcome to the Family, and, Happy Motoring!!  –   James G., General Sales Manager Apr 29, 2013
  •   5.0
      –   Gary D., Morrison, IL Apr 10, 2013
  •   5.0
    "Loved working with Rachel."   –   Philip S., Yorkville, IL Apr 9, 2013
    Dealer Response: Dear Philip, thank you, and we do too! Rachel is indeed an asset to Bill Jacobs MINI and her passion for the brand comes thru. Thank you again, and, Motor On!!  –   James G., General Sales Manager Apr 29, 2013
  •   4.5
      –   Debra M., Geneva, IL Apr 7, 2013
  •   5.0
      –   Chris D., Foosland, IL Apr 7, 2013
  •   4.5
      –   Timothy and Karen L., Rockford, MI Apr 7, 2013
  •   5.0
    "Love the car, and the experience of purchasing it here. I will definitely recommend this dealership to friends."   –   Aaron C., Des Peres, MO Apr 7, 2013
    Dealer Response: Dear Aaron, thank you! Welcome to the Bill Jacobs MINI family, and, we look forward to seeing you around the Starbucks machine when you are coming in for your free car washes! Motor On!!  –   James G., General Sales Manager Apr 29, 2013
  •   5.0
    "My salesperson, Kyle Kelly, was extremely professional and enjoyable to work with. He was never pushy but always on top of things."   –   Suzanne M., Demotte, IN Apr 4, 2013
    Dealer Response: Dear Suzanne, thank you very much for your business, and, for taking the time to give us this great feeback about Kyle, we could not agree more! Welcome to the Bill Jacobs MINI Family, and, Happy Motoring!!  –   James G., General Sales Manager Apr 29, 2013
  •   4.0
      –   Curtis P., Chicago, IL Apr 3, 2013
  •   5.0
      –   Elizabeth M., Sterling, IL Apr 2, 2013
  •   3.5
      –   Dawn T., Pingree Grove, IL Apr 1, 2013
  •   5.0
    "Tim Taylor and John LaRock are phenominal!"   –   Kathryn H., Warrenville, IL Mar 30, 2013
    Dealer Response: Kathryn, thank you for your business, and, we agree! Tim and John both share the passion for MINI and that comes thru in their customer service! Thank you again, and, Happy Motoring!!  –   James G., General Sales Manager Apr 29, 2013
  •   5.0
    "Customized service and a great will to make my interest in a Countryman come true despite the fact of being new to the US and not having any credit score."   –   Ivan T., Chicago, IL Mar 28, 2013
  •   5.0
      –   Dena H., La Salle, IL Mar 27, 2013
  •   5.0
      –   Ann M., Aledo, IL Mar 25, 2013
  •   5.0
    "Please send any JCW swag!! :)"   –   Kimberly B., Wauconda, IL Mar 22, 2013
  •   5.0
    "The walk thru of the vehicle was very helpful and informative as well as being offered to set up my Sirius and Bluetooth phone service."   –   Jayson K., Aurora, IL Mar 20, 2013
    Dealer Response: Dear Jayson, thank you for the great feedback, and, thank you for your business. At Bill Jacobs MINI we try to make purchasing a MINI almost as much fun as driving your MINI! Motor On!!  –   James G., General Sales Manager Mar 29, 2013
  •   5.0
    "Tim was fantastic"   –   Nancy S., La Grange, IL Mar 19, 2013
    Dealer Response: Nancy, thank you very much for the great comment about Tim not agree more! And, thank you very much for your business, and, welcome to the Bill Jacobs MINI Family! Happy Motoring! , we could!  –   James G., General Sales Manager Mar 29, 2013
  •   5.0
      –   John R., Coal Valley, IL Mar 15, 2013
  •   4.0
      –   Debra B., Batavia, IL Mar 15, 2013
  •   5.0
    "we were treated very well"   –   Diane W., Merrillville, IN Mar 12, 2013
    Dealer Response: Diane, thank you for the great feedback, and, thank you for your business. Happy Motoring!!  –   James G., General Sales Manager Mar 22, 2013
  •   5.0
    "Overall a very positive purchase experience."   –   Robert B., Lowell, IN Mar 11, 2013
    Dealer Response: Robert, we thank you for your business, and, we thank you for taking the time to give us this feedback. Motor On!!  –   James G., General Sales Manager Mar 22, 2013
  •   5.0
      –   Michael R., Naperville, IL Mar 11, 2013
  •   5.0
      –   Karen A., West Chicago, IL Mar 11, 2013
  •   5.0
    "Kyle Kelly was awesome!"   –   Paul R., Saint Charles, IL Mar 7, 2013
    Dealer Response: Paul, thank you . . . we could not agree more! We thank you for your business, and, we thank you for taking the time to give us this great comment about Kyle. Happy Motoring!!  –   James G., General Sales Manager Mar 22, 2013
  •   4.5
      –   David M., Downers Grove, IL Mar 6, 2013
  •   5.0
      –   Cynde S., Oak Park, IL Mar 3, 2013
  •   5.0
      –   David B., Wonder Lake, IL Mar 3, 2013
  •   4.5
      –   Meylin L., Warrenville, IL Mar 3, 2013
  •   1.5
      –   Molly N., Oak Brook, IL Feb 27, 2013
  •   5.0
      –   Ira H., Evanston, IL Feb 24, 2013
  •   5.0
      –   Michael A., Geneva, IL Feb 24, 2013
  •   5.0
    "Kyle Kelly was awesome and went above and beyond to assist me with my purchase. Thanks Kyle Kelly for making everything go so smoothly for my family and I."   –   Stacia H., La Grange, IL Feb 19, 2013
    Dealer Response: Stacia, thank you so very much for the great feedback about Kyle, we could not agree more. Additionally, thank you for your business, and, welcome to the Bill Jacobs MINI Family!  –   James G., General Sales Manager Feb 21, 2013
  •   5.0
    "Kyle was very professional and knowledgable..."   –   Jessica S., Plainfield, IL Feb 18, 2013
    Dealer Response: Dear Jessica, thank you for the great feedback about Kyle, and, thank you for your business! Happy Motoring!!  –   James G., General Sales Manager Feb 21, 2013
  •   5.0
    "Exceptional service upon purchasing my car. I honestly thought everything I asked was answered and everything I needed help with I go!"   –   Maxwell H., Aurora, IL Feb 18, 2013
    Dealer Response: Dear Maxwell, thank you for the great feedback, and, thank you for your business. We wish you Happy Motoring in your new Bill Jacobs MINI!!!  –   James G., General Sales Manager Feb 21, 2013
  •   5.0
    "Kyle did an excellent job of finding just what I wanted. Albeit he has only been in the position a few months, he is a natural soft-sell salemans - very rare these days."   –   Robin F., Naperville, IL Feb 13, 2013
    Dealer Response: Robin, thank you for the great comment about Kyle, and, thank you for your business. Happy Motoring!!  –   James G., General Sales Manager Feb 21, 2013
Service Rating 4.5
  •   5.0
      –   David M., Naperville, IL May 12, 2013
  •   5.0
      –   Brenda B., Shorewood, IL May 12, 2013
  •   4.0
      –   Linda G., Chicago, IL May 12, 2013
  •   4.0
      –   Marisa J., Oak Park, IL May 10, 2013
  •   4.5
      –   MINI Owner, Woodridge, IL May 10, 2013
  •   5.0
      –   William H., Elgin, IL May 10, 2013
  •   4.0
      –   Samuel R., Naperville, IL May 10, 2013
  •   5.0
      –   Brian N., El Paso, IL May 9, 2013
  •   5.0
      –   William S., Peoria, IL May 9, 2013
  •   4.5
      –   Brian P., Lisle, IL May 9, 2013
  •   5.0
      –   Stephanie M., Chicago, IL May 9, 2013
  •   3.0
      –   MINI Owner, Naperville, IL May 7, 2013
  •   3.0
      –   Larry A., Naperville, IL May 6, 2013
  •   5.0
      –   Jacqueline H., Naperville, IL May 6, 2013
  •   5.0
      –   Raymond E., Crystal Lake, IL May 6, 2013
  •   5.0
      –   Tom H., West Chicago, IL May 6, 2013
  •   5.0
    "Waited 3 1/2 with no word about the brakes being fixed. Checked in the car just after 7 am. Went and asked about my Mini at 10:30 am. Was told another 2 1/2 hours since a software update was required. The dealership did get me a rental car at that point, since I had to get to work for a conference call."   –   MINI Owner, AURORA, IL May 5, 2013
  •   4.0
      –   Jaspen P., Peoria, IL May 4, 2013
  •   5.0
    "After a bumpy start, we were finally able to make an appointment with our preferred MINI Service Advisor, a couple of days later than originally scheduled.(When we arrived, we were told he had the day off.)The initial visit on Saturday was not handled in a skilled, professional manner. However, Mitch was able to smooth things over and get us on our way on Monday."   –   MINI Owner, Naperville, IL May 3, 2013
  •   4.5
    "Paid for a Ultra wash and was not satisfied. Had to re-clean the windows and just not impressed."   –   Robin F., Naperville, IL May 3, 2013
  •   5.0
    "Patrick was great to work with and kept me informed on status every day. This is a luxury I've not had with other dealers. Thank you!"   –   Jeffery K., Naperville, IL May 3, 2013
  •   5.0
      –   Brian T., Batavia, IL May 2, 2013
  •   4.5
      –   Romulo M., Bartlett, IL May 2, 2013
  •   3.5
    "my service rep was excellent, however he needs an assistant. He can not be effective as an employee without proper tools. You are understaffed. There are plenty people walking around, but no one helping each other."   –   Johanna K., Plainfield, IL May 2, 2013
  •   5.0
      –   Paul L., Moline, IL May 2, 2013
  •   5.0
      –   Dennis K., East Moline, IL May 2, 2013
  •   5.0
      –   John K., Lansing, IL May 2, 2013
  •   4.5
      –   Scott M., Chicago, IL May 2, 2013
  •   4.5
      –   Arthur D., East Moline, IL Apr 30, 2013
  •   4.5
      –   Nancy B., Burr Ridge, IL Apr 29, 2013
  •   5.0
      –   Michele M., Crest Hill, IL Apr 29, 2013
  •   5.0
      –   Carol J., Hinsdale, IL Apr 29, 2013
  •   5.0
      –   Donald D., Romeoville, IL Apr 29, 2013
  •   5.0
    "Mitch was great kept me posted every step of the way."   –   Jeffrey P., Wheaton, IL Apr 29, 2013
  •   5.0
      –   Marvin R., Wheaton, IL Apr 29, 2013
  •   5.0
      –   Amy M., Geneva, IL Apr 28, 2013
  •   5.0
      –   John H., Plainfield, IL Apr 27, 2013
  •   5.0
      –   Ashton J., Bolingbrook, IL Apr 26, 2013
  •   3.5
      –   Bob B., Carol Stream, IL Apr 25, 2013
  •   4.0
      –   Michael B., Bartlett, IL Apr 25, 2013
  •   5.0
      –   William R., Wheaton, IL Apr 25, 2013
  •   5.0
      –   Thomas C., Warrenville, IL Apr 25, 2013
  •   3.0
    "no sufficient loan car available."   –   MINI Owner, Savoy, IL Apr 24, 2013
  •   5.0
      –   Richard H., Burr Ridge, IL Apr 23, 2013
  •   5.0
      –   Jonathan W., Aurora, IL Apr 22, 2013
  •   5.0
    "Vehicle pick-up and delivery for service is a great feature. The driver to and from the Quad-Cities was a superb representative of Bill Jacobs Mini and does a wonderful job in terms of customer service and satisfaction."   –   MINI Owner, Bettendorf, IA Apr 22, 2013
  •   5.0
    "Please see email sent to Mitchell's service manager. He was great"   –   Walter K., La Grange, IL Apr 22, 2013
  •   5.0
      –   Benchmark E., Yorkville, IL Apr 22, 2013
  •   5.0
      –   Perry G., Decatur, IL Apr 21, 2013
  •   4.5
      –   Edward S., Oak Park, IL Apr 21, 2013
  •   4.0
      –   Jocelyn C., Wheaton, IL Apr 21, 2013
  •   5.0
      –   Raymond E., Crystal Lake, IL Apr 20, 2013
  •   3.5
      –   James C., Polo, IL Apr 20, 2013
  •   5.0
    "As usual. . . Mitch, my Service Advisor, took exceptional care of both me and my Mini Coupe. I could not be happier with the overall experience. Keep up the good work!"   –   Teresa M., Oswego, IL Apr 20, 2013
    Dealer Response: Teresa, thank you for the great feedback about Mitch, and, thank you for your business, both are greatly appreciated. Continued Happy Motoring!!  –   Erick William R., Service Manager Apr 29, 2013
  •   4.5
      –   Al F., Sycamore, IL Apr 19, 2013
  •   5.0
      –   Mark L., Naperville, IL Apr 18, 2013
  •   5.0
      –   Martin B., Byron, IL Apr 18, 2013
  •   5.0
    "Mitch kept me informed throughout. He is very good at what he does."   –   Greg G., Naperville, Il Apr 18, 2013
    Dealer Response: Greg, thank you for your business, and, for the great comments about Mitch, we could not agree more! Motor On!!  –   Erick William R., Service Manager Apr 29, 2013
  •   5.0
    "Our new Service Advisor, Mitchel Shefveland, did a wonderful job."   –   Douglas B., Iowa City, IA Apr 15, 2013
    Dealer Response: Dear Douglas, thank you for the great feedback, Mitch does indeed share the passion for MINI and for customer service as well! Happy Motoring!!  –   Erick William R., Service Manager Apr 29, 2013
  •   5.0
      –   Timothy G., Alsip, IL Apr 14, 2013
  •   5.0
    "Mitch was great, informative"   –   Mary K., Bartlett, IL Apr 14, 2013
    Dealer Response: Mary, thank you for your business, and, for the comments about Mitch, we could not agree more he is indeed a valued asset to Bill Jacobs MINI. Happy Motoring!!  –   Erick William R., Service Manager Apr 29, 2013
  •   4.0
      –   Joan H., Aurora, IL Apr 13, 2013
  •   5.0
      –   Mary W., Braidwood, IL Apr 13, 2013
  •   4.0
      –   Barbara L., Dekalb, IL Apr 12, 2013
  •   5.0
    "Great service, great staff!"   –   Neville S., Naperville, IL Apr 12, 2013
    Dealer Response: Dear Neville, thank you for the great feedback. At Bill Jacobs MINI we want your service to be as effortless as driving your MINI . . . Motor On!!  –   Erick William R., Service Manager Apr 29, 2013
  •   5.0
      –   David S., Saint Charles, IL Apr 12, 2013
  •   3.0
    "It took too long - again - to get my car back; and while I DID have a loaner arranged, it makes me doubt the long-term prospects of this car (2011 Clubman S, bought new on August 1st, 2011) and whether it is in my best interest to get another MINI Cooper or even to keep THIS one."   –   Edward P., Chicago, IL Apr 12, 2013
    Dealer Response: Dear Edward, thank you for your feedback. Your service advisor has been attempting to contact you to discuss the issue with you . . . look forward to hearing from you.  –   Erick William R., Service Manager Apr 29, 2013
  •   5.0
      –   Joseph F., Saint Charles, IL Apr 11, 2013
  •   4.0
      –   Kathyrn T., Glen Ellyn, IL Apr 11, 2013
  •   4.5
      –   Marc H., Downers Grove, IL Apr 11, 2013
  •   5.0
    "We always feel we are in good hands working with Brad."   –   Jodeanne P., Lisle, IL Apr 10, 2013
    Dealer Response: Dear Jodeanne, thank you for the great feedback, and, thank you for the repeat business. Happy Motoring!!  –   Erick William R., Service Manager Apr 29, 2013
  •   5.0
    "Everyone was very helpful and patient with our case, which was kind of complicated."   –   Renee R., Western Springs, IL Apr 9, 2013
    Dealer Response: Dear Renee, thank you for the comments, and, thank you for your business. Sometimes there are problems, but, it is how efficiently they are handled at Bill Jacobs MINI that makes the difference. Thank you again, and, Happy Motoring!  –   Erick William R., Service Manager Apr 29, 2013
  •   5.0
      –   Jon N., Downers Grove, IL Apr 6, 2013
  •   5.0
    "I was a few days early for my Maintenance covered Oil change and they didn't make me come back at a later date. I appreciated not having to make another appointment."   –   MINI Owner, Woodridge, IL Apr 6, 2013
    Dealer Response: Dear MINI Owner, thank you for the great feedback!! At Bill Jacobs MINI we understand that you would much rather be behind the wheel of your MINI than in our really cool waiting room! Thank you again, Happy Motoring!!  –   Erick William R., Service Manager Apr 29, 2013
  •   4.5
    "I came in because the interior panel was loose on my car and your crew took care of it and also serviced the car"   –   Jean Pierre D., Elmhurst, IL Apr 6, 2013
    Dealer Response: Jean, thank you for the comments, and, thank you for your business. Motor On!!  –   Erick William R., Service Manager Apr 29, 2013
  •   5.0
      –   Jacqueline T., Lemont, IL Apr 5, 2013
  •   3.5
    "I felt like I was being taken advantage of with extra services being suggested but not really needed."   –   Jillian H., Peoria, IL Apr 5, 2013
    Dealer Response: Dear Jillian, thank you for the feedback, our recommended services are based on MINI?s recommendations. Your Service Advisor has been trying to reach out to you to discuss your questions, we look forward to chatting with you.  –   Erick William R., Service Manager Apr 29, 2013
  •   5.0
      –   Jerzy S., Harwood Heights, IL Apr 5, 2013
  •   4.5
      –   Peggy G., Wood Dale, IL Apr 5, 2013
  •   4.0
    "I brought my Mini into be serviced to fix a rattling sound. Little did I know it was the 'death rattle'. Mini USA should have issued a recall for this well known timing chain problem. The Bill Jacobs service team did a good job dealing with Mini USA and getting them to cover the parts, however the labor still was thousands. Will not buy another Mini."   –   Bart C., Aurora, IL Apr 4, 2013
    Dealer Response: Dear Bart, we appreciate the feedback and wish you Happy Motoring!  –   Erick William R., Service Manager Apr 29, 2013
  •   5.0
      –   Kimberly R., Saint Charles, IL Apr 4, 2013
  •   5.0
    "Mitch does great work and goes the extra mile to keep us informed of repair status"   –   MINI Owner, Chicago, IL Apr 4, 2013
  •   5.0
      –   Victoria H., Naperville, IL Apr 4, 2013
  •   0.5
    "They had my vehicle for 5 days for a check engine light being on. 5 days later they said I could pick up my vehicle & that hey couldn't find anything wrong with the vehicle so they just reset the warning light. They and also told me that the rental car they set up for us would be at no charge to us, but then we were charged! They also told me they would bring my vehicle back to me & pick up the rental they gave us. However when they finally said my vehicle was done, they told me they couldn't bring my vehicle back to me or pick up the loaner unless we added their employee-a complete stranger- to our insurance as an authorized driver! So needless to say we ended up driving an hour and a half to pick up my car only to arrive to an u washed &"   –   MINI Owner, Mendota, IL Apr 4, 2013
  •   5.0
      –   Jennifer W., South Elgin, IL Apr 2, 2013
  •   4.5
      –   Mark S., Oswego, IL Apr 2, 2013
  •   4.5
      –   David M., Downers Grove, IL Apr 2, 2013
  •   4.5
      –   Alyssa A., Gurnee, IL Mar 31, 2013
  •   5.0
      –   Krista K., Glendale Heights, IL Mar 31, 2013
  •   1.5
    "My car was in for service for 5 days. They couldn't figure out where the leak was. Luckily I had a picture because I didn't think they believed me. The day after I picked it up there was a package of cigarettes in the back seat. Two days after picking it up the service engine light came on. I was very unhappy and was told it was probably due to the gas cap or filling up the gas tank with the engine running. ReallY! What do you think the demographics are for Mini drivers? I was insulted that someone would think that I would be so stupid to fill up with the engine on. Needless to say this was not a possibility because I did not fill up with gas. The cause was a solenoid valve and leaking oil. I do not have one drip of oil on my ga"   –   Rita D., Woodridge, IL Mar 31, 2013
  •   4.5
      –   Stacey D., Dunlap, IL Mar 31, 2013
  •   3.5
      –   Mickey G., Bristol, IL Mar 30, 2013
  •   5.0
    "I have only had my mini for about a month . The service do far has been top notch from start to finish. John Tim Mike Mitch....outstanding! Bill Jacobs is top notch from start to finish. So far I am very impressed and very happy."   –   Kathryn H., Warrenville, IL Mar 30, 2013
  •   5.0
    "Mike Pucci is knowledgeable and provided excellent service!"   –   MINI Owner, Schaumburg, IL Mar 30, 2013
  •   1.0
    "I had two service visits for the same issues and one of the two problems still remains. For the first visit, the part that was scheduled for replacement wasn't in yet. I was told I would be contacted when it came in. I never was and I called to make a follow up appointment a month later. That part was installed on the second visit but the second issue remains and was not addressed in the first two visits. Now the service advisor would like me to pay for that service when it was included with purchase, promised to be fixed at the first two visits without charge but never fixed!!!! Then during the service appointment the car was kept for 4 days (was estimated at 1-2), I never got a call back on status or when my car would be ready even though I called 5 times and left (polite) requests. Unacceptable."   –   MINI Owner, Wheaton, IL Mar 29, 2013
  •   5.0
    "as always ... outstanding service"   –   Raymond P., Plainfield, IL Mar 29, 2013
  •   4.0
    "Service was fine. Staff is friendly. Everyone checked in to be sure I had whatever I needed to be comfortable."   –   MINI Owner, Peoria, IL Mar 28, 2013
  •   4.5
      –   Debra B., Aurora, IL Mar 28, 2013
  •   4.5
      –   Thomas K., Yorkville, IL Mar 28, 2013
  •   5.0
      –   Edward S., Darien, IL Mar 28, 2013
  •   4.0
    "Waited for car to repair, was not told how long it would take"   –   Michael S., Burr Ridge, IL Mar 28, 2013
  •   5.0
      –   Michael P., Yorkville, IL Mar 27, 2013
  •   2.5
    "Prior to having the following service performed: tire rotations and wheel alignment; also, fuel injection service, the service technician contacted me for approval. I gave the ok, but only after asking for the total costs, which I believed were somewhat less than $250.00. However, the final bill presented to me was $635. It appears that the $250. was only a subset of the bill. It should be noted that I requested a TOTAL bill and was more than surprised when presented with more than double that amount."   –   Mary F., Naperville, IL Mar 26, 2013
  •   5.0
      –   Michael D., Bartlett, IL Mar 25, 2013
  •   3.5
    "I had an appointment on Tuesday, my car was diagnosed on Thursday and the first answer to the problem came on Saturday, with my car ready a week later on Tuesday. That's excessively long."   –   Jody R., Plainfield, IL Mar 25, 2013
  •   4.5
      –   Roger A., Naperville, IL Mar 25, 2013
  •   4.0
      –   Christine A., Valparaiso, IN Mar 25, 2013
  •   5.0
      –   Robert Z., South Elgin, IL Mar 24, 2013
  •   2.5
    "I brought my Mini in at 7am and when I made my appt. I indicated that I would need a loner car. When I arrived for my appt. I was informed that no longer cars were available and that I would need to wait 8 minutes until Enterprise opened in order to obtain a rental car. Once I got to Enterprise I had to wait in line for my rental car and as a result I was late for work. Also, I was disappointed that my Mini was not ready the same day and I was surprised because I brought it in at 7am and only general servicing was performed on it - nothing out of the ordinary that could have justified the work taking more than one day to complete."   –   Amy M., Wheaton, IL Mar 23, 2013
  •   4.5
      –   Joyce P., Clarendon Hls, IL Mar 23, 2013
  •   5.0
    "My car had to stay for a few days. I was provided a loaner car and was updated on the status of my Mini daily. Mike was knowledgeable and easy to talk to. Mitch kept me updated on what was happening with my car. The appointment scheduler, (Loretta?) Listened intently as I complained about past advising and was very sweet and helpful."   –   Ellen P., Dekalb, IL Mar 22, 2013
  •   4.5
      –   Ann K., Wheaton, IL Mar 22, 2013
  •   5.0
      –   Marjorie P., Naperville, IL Mar 21, 2013
  •   5.0
      –   Lee E., Naperville, IL Mar 20, 2013
  •   5.0
      –   Jayne P., Aurora, IL Mar 18, 2013
  •   5.0
      –   Chris R., Chicago, IL Mar 18, 2013
  •   4.5
      –   Kevin N., Shorewood, IL Mar 17, 2013
  •   5.0
      –   Jonathan S., Chicago, IL Mar 16, 2013
  •   5.0
      –   Michael A., Aurora, IL Mar 16, 2013
  •   5.0
      –   Jim C., Wheaton, IL Mar 16, 2013
  •   5.0
      –   Laura R., Joliet, IL Mar 16, 2013
  •   2.5
    "the service advisor couldn't tell me if my oil or any fluids were low, nor could she tell me if the paint flaking on my wheel would be warrantied, and she didn't get up fro her chair when the car was done. SHe just sat there talking to what looked like another service advisor while he was texting someone. It wasn't a pleasant delivery experience."   –   John D., Woodridge, IL Mar 15, 2013
    Dealer Response: Dear John, we thank you very much for the feedback, and, we thank you for your business . . . both are appreciated. We trust that after your conversation with your Service Advisor that she has answered your questions. Continued Happy Motoring!!  –   Erick William R., Service Manager Mar 29, 2013
  •   3.5
      –   Staci P., Germantown Hills, IL Mar 15, 2013
  •   5.0
      –   Susan G., Berwyn, IL Mar 15, 2013
  •   5.0
    "Concern about one oil change per year!!!"   –   Josephine C., Aurora, IL Mar 15, 2013
    Dealer Response: Dear Josephine, we thank you for your business, and, we thank you for your feedback. We trust after your conversation with your service advisor that you have a better understanding of the scheduling on the oil changes. Happy Motoring!  –   Erick William R., Service Manager Mar 29, 2013
  •   4.5
      –   Clinton B., Palos Park, IL Mar 14, 2013
  •   5.0
      –   Kathryn P., Lisle, IL Mar 12, 2013
  •   5.0
      –   Catherine G., Pontiac, IL Mar 11, 2013
  •   5.0
      –   Sidney F., Aurora, IL Mar 11, 2013
  •   5.0
      –   Julia A., Naperville, IL Mar 11, 2013
  •   4.0
      –   Stephanie R., Naperville, IL Mar 11, 2013
  •   3.5
      –   Matthew M., Bourbonnais, IL Mar 10, 2013
  •   3.5
      –   Tim M., Naperville, IL Mar 9, 2013
  •   5.0
      –   Charles H., Naperville, IL Mar 9, 2013
  •   4.0
      –   Melissa S., Oak Park, IL Mar 8, 2013
  •   5.0
      –   Waldemar V., Naperville, IL Mar 7, 2013
  •   4.5
      –   Kevin P., Batavia, IL Mar 7, 2013
  •   5.0
      –   Matt S., East Peoria, IL Mar 7, 2013
  •   5.0
      –   Robert L., Hinsdale, IL Mar 6, 2013
  •   4.0
      –   Kathryn B., Saint Charles, IL Mar 6, 2013
  •   5.0
      –   Jeffrey N., Lisle, IL Mar 5, 2013
  •   4.0
      –   Michael C., Mackinaw, IL Mar 5, 2013
  •   4.0
    "I found the guy ,who pulled my car up when I went to pick it up , was lazy and non-chalant. He should've been like the others , whom I have previously come across with, brought me over to my car and said thank you. He just gave me my keys and didn't say anything else."   –   Tiffany T., Naperville, IL Mar 4, 2013
    Dealer Response: Dear Tiffany, thank you very much for the feedback. We have explained to this new employee how very important a smile coupled with customer service is! Thank you for your business, and, Happy Motoring!  –   Erick William R., Service Manager Mar 7, 2013
  •   5.0
      –   Richard E., Lisle, IL Mar 4, 2013
  •   1.5
    "My daughter made the appointment for 11:30am and the service writer said it would take 1 hour for the recall service. Service advisor called me to authorize additional services which I declined as the vehicle has less tha 10,000 miles and do not have time or understand why it needs additional service. The vehicle was not ready for pickup until 4:30 pm (5 hours) and was not washed or cleaned. My daughter was disappointed in the process as she is the principal driver of the car. She was told she could wait for the service recall but had to make other arrangements instead of waiting in the showroom for 5 hours."   –   Daniel O., Saint Charles, IL Mar 4, 2013
    Dealer Response: Dear Daniel, we thank you for your business, and, we appreciate the feedback. We trust that after your conversation with your Service Advisor that he as resolved the issue. Happy Motoring!!  –   Erick William R., Service Manager Mar 7, 2013
  •   4.0
    "I feel more welcomed at Bill Jacobs than the one in Chicago for service."   –   MINI Owner, Willowbrook, IL Mar 4, 2013
    Dealer Response: Dear MINI Owner, THANK YOU! At Bill Jacobs MINI you are not just a customer, you are a member of our MINI Family! Continued Happy Motoring!!!  –   Erick William R., Service Manager Mar 7, 2013
  •   4.5
      –   Natalie S., Chicago, IL Mar 2, 2013
  •   4.5
      –   Anthony L., Saint Charles, IL Mar 2, 2013
  •   5.0
      –   Larry A., Bolingbrook, IL Mar 1, 2013
  •   5.0
      –   James B., Wheaton, IL Mar 1, 2013
  •   4.5
      –   Diane W., Merrillville, IN Feb 28, 2013
  •   5.0
      –   Elizabeth D., Peoria, IL Feb 28, 2013
  •   5.0
      –   Robert B., WHEATON, IL Feb 28, 2013
  •   4.0
      –   Christy B., Chicago, IL Feb 27, 2013
  •   4.5
      –   Jill W., Aurora, IL Feb 26, 2013
  •   5.0
      –   Charles S., Naperville, IL Feb 25, 2013
  •   4.0
    "My issue is with your porter. Service writer Michael Pucci was exceptional as was the work performed."   –   William M., Lisle, IL Feb 25, 2013
    Dealer Response: Dear William, thank you for your comments about Michael and our technician, we could not agree more! We do apologize about our new employee, and, trust your experience WILL be very different next time. Thank you again, and, Motor On!  –   Erick William R., Service Manager Mar 7, 2013
  •   3.5
      –   Gregory F., Rochelle, IL Feb 24, 2013
  •   5.0
      –   Ruth J., Leland, IL Feb 24, 2013
  •   5.0
      –   David T., Saint Charles, IL Feb 24, 2013
  •   5.0
    "Took care of an issue that was was not taken care of during our last visit. Michel Pucci took care of the issue after we explained our dis-satisfaction during our very first experience with your service department. Michael went above and beyond to make sure that we were happy by the we left this time."   –   Matthew D., Moline, IL Feb 24, 2013
    Dealer Response: Dear Matthew, thank you for your business, and, thank you for the great feedback about Michael, he definitely shares the passion for MINI!  –   Erick William R., Service Manager Mar 7, 2013
  •   5.0
      –   Hyuk Lee L., Naperville, IL Feb 23, 2013
  •   5.0
      –   Marilyn C., Bridgeview, IL Feb 23, 2013
  •   5.0
    "I loved having the pick up and drop off service as we live pretty far away. The driver was exceptional - he arrived when he said he would and was warm and friendly."   –   Philip U., Burr Ridge, IL Feb 23, 2013
    Dealer Response: Dear Philip, thank you for the great feedback, and, thank you for your business. At Bill Jacobs MINI we try to make servicing your MINI almost as much fun as driving your MINI! Happy Motoring!!!  –   Erick William R., Service Manager Mar 7, 2013
  •   4.5
      –   Courtney M., Aurora, IL Feb 22, 2013
  •   4.5
    "Always nice to deal with Mitch Shefveland!"   –   Iouri D., Naperville, IL Feb 22, 2013
    Dealer Response: Dear Iouri, we thank you for your business and for the great comment about Mitch, we could not agree more! Motor On!!  –   Erick William R., Service Manager Mar 7, 2013
  •   5.0
      –   Craig W., Saint Charles, IL Feb 22, 2013
  •   2.5
      –   Stacia H., La Grange, IL Feb 21, 2013
  •   4.5
      –   William F., Oakbrook Terrace, IL Feb 21, 2013
  •   5.0
      –   John B., Plainfield, IL Feb 21, 2013
  •   5.0
    "as always, the service team was excellent"   –   John P., Geneva, IL Feb 21, 2013
    Dealer Response: John, thank you for the great feedback, and, thank you for your business. Happy Motoring!!  –   Erick William R., Service Manager Mar 7, 2013
  •   5.0
      –   Michael M., Naperville, IL Feb 21, 2013
  •   4.5
      –   Peter K., Worth, IL Feb 19, 2013
  •   4.5
      –   Marlene M., Wheaton, IL Feb 19, 2013
  •   5.0
      –   Karen C., North Aurora, IL Feb 18, 2013
  •   5.0
    "Mitch is so understanding and accomodating!"   –   Julie B., Kankakee, IL Feb 18, 2013
    Dealer Response: Dear Julie, thank you for your business, and, thank you for the great comments about Mitch, we could not agree more! Motor On!!  –   Erick William R., Service Manager Feb 21, 2013
  •   5.0
      –   Nabil M., Lombard, IL Feb 18, 2013
  •   5.0
      –   Roxanne D., Woodridge, IL Feb 17, 2013
  •   4.0
      –   James L., West Chicago, IL Feb 17, 2013
  •   4.0
      –   Kimberly R., Saint Charles, IL Feb 16, 2013
  •   5.0
      –   Amanda M., Livermore, CA Feb 16, 2013
  •   5.0
    "My customer service rep, Mitch is one of the reason I will buy another Mini! He really takes exceptional care of my Mini and my time."   –   Mark L., Oswego, IL Feb 16, 2013
    Dealer Response: Dear Mark, thank you for the great feedback about Mitch, he is truly an asset to Bill Jacobs MINI. Also, thank you for your business, and, Happy Motoring!!  –   Erick William R., Service Manager Feb 21, 2013
  •   2.0
      –   Candace O., Naperville, IL Feb 14, 2013
  •   5.0
      –   Marvin R., Wheaton, IL Feb 14, 2013
  •   3.5
      –   Mary S., Chicago, IL Feb 13, 2013
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Bill Jacobs MINI 2491 Aurora Avenue Naperville , IL 60540 Sales: 866-516-8050