Bill Jacobs MINI
2495 Aurora Avenue, Naperville IL 60540 • Toll Free: 866-516-8050 • Service: 866-516-8051
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
    "We recently came back to Bill Jacob's MINI specifically because of our first Motoring Advisor from 2009, Ricky Pena. Ricky Pena is absolutely fantastic! This is the second MINI Cooper we have purchased through him, and we have a third on the way in less than a week :) Ricky worked VERY hard to find us 2 perfect MINIs that fit all of our needs within our budget. He was patient with us and answered ALL of questions clearly and without any confusion. Ricky explained all the features of the 2012 MINI and how some differ from the 2009 model (which we currently own). He's also been very responsive to all of our phone calls and emails. He's truly an asset to Bill Jacob's MINI and we look forward to working with him again in the future!"   –   Siddharth G., Naperville, IL Feb 15, 2012
    Dealer Response: Dear Siddharth, thank you and we agree! Ricky is a valued member of the Bill Jacobs MINI staff and definitely shares the passion for MINI. We thank you for your business and wish you continued Happy Motoring!!!  –   ROB T., New Vehicle Sales Manager Feb 16, 2012
  •   5.0
      –   James M., Crest Hill, IL Feb 12, 2012
  •   5.0
      –   Leslie D., LAKESIDE, MI Feb 12, 2012
  •   5.0
      –   Kirsten C., Hinsdale, IL Feb 8, 2012
  •   5.0
      –   Lisa H., Plainfield, IL Feb 8, 2012
  •   5.0
    "Fun, Fun, Fun! Who knew buying a car could be so enjoyable. Mind you, I must have built 100 different Minis before my final order...just part of the experience!"   –   Mary F., River Forest, IL Feb 7, 2012
    Dealer Response: Mary, thank you for the great comments, and, thank you for your business! Just so you know, this is just the beginning of the experience; all of us at Bill Jacobs MINI wish you countless hours of Happy Motoring!!  –   ROB T., New Vehicle Sales Manager Feb 8, 2012
  •   4.0
    "Thanks to Rachel for all her help and support during these last few months. When the right car for what I want was IN she took care of it."   –   Jean - Pierre D., Elmhurst, IL Jan 31, 2012
    Dealer Response: Jean-Pierre, thank for the compliment about Rachel, and, thank you for your business. Rachel truly shares the same passion for MINI as our customers and her commitment clearly shows thru. Happy Motoring!  –   Brian M., Service Manager Feb 1, 2012
  •   5.0
      –   Debra B., Naperville, IL Jan 26, 2012
  •   5.0
      –   Debra B., Naperville, IL Jan 26, 2012
  •   4.5
      –   Danny A., Clinton, IA Jan 25, 2012
  •   5.0
    "The best experience at at any dealership we have ever had."   –   Tobin R., Mahomet, IL Jan 20, 2012
    Dealer Response: Tobin, thank you! We really do appreciate the great feedback as the Bill Jacobs MINI Team strives to go that extra distance for our customer?s satisfaction. Thank you again, and Motor On!  –   Brian M., Service Manager Jan 24, 2012
  •   5.0
      –   Robert D., Elmhurst, IL Jan 7, 2012
  •   5.0
      –   Todd A., Pleasant Prairie, WI Jan 2, 2012
  •   3.5
      –   MINI Owner, Bolingbrook, IL Dec 28, 2011
  •   5.0
    "Use name "Ferb" instead of William for posting."   –   William F., Oakbrook Terrace, IL Dec 26, 2011
  •   5.0
      –   Bridget C., Bettendorf, IA Dec 21, 2011
  •   5.0
      –   Kevin V., Geneva, IL Dec 19, 2011
  •   5.0
    "It was awesome. Everyone was so friedly and there was a comfort and ease that was very inviting."   –   Natalie S., Chicago, IL Dec 12, 2011
    Dealer Response: Natalie, thank you! We at Bill Jacobs MINI appreciate the great feedback and strive to make your purchase experience as fun as driving your MINI! Happy Motoring, Bob R., Sales Manager, 12/12/11.  –   Bob R., General Sales Manager Dec 13, 2011
  •   5.0
      –   James M., Glen Ellyn, IL Nov 30, 2011
  •   5.0
    "Shopping and purchasing our new mini at Bill Jacobs Mini was a fantastic experience. Our sales person James was terrific to work with throughout the entire process"   –   David P., Naperville, IL Nov 29, 2011
    Dealer Response: David, thank you! And, thank you for the compliment about James. We are very proud to boast that Bill Jacobs MINI has the best MINI staff, as our staff share the passion about MINI. Thank you for your business, and, Happy Motoring! Bob R., Sales Manager, 11/30/11  –   Mark A. T., General Manager Nov 30, 2011
Service Rating 4.8
  •   4.5
      –   Anthony V., Aurora, IL Feb 18, 2012
  •   5.0
      –   Jonathan T., Glen Ellyn, IL Feb 17, 2012
  •   5.0
    "Excellent experience"   –   Michael K., Lisle, IL Feb 17, 2012
    Dealer Response: Michael, thank you for the feedback and thank you for your business. The MINI Motoring staff at Bill Jacobs MINI wishes you continued Happy Motoring!!  –   Brian M., Service Manager Feb 20, 2012
  •   5.0
      –   Mary C., Naperville, IL Feb 17, 2012
  •   5.0
    "There was a slight glitch in that my appointment had been double-booked with someone else when Michael looked it up on the computer. But when he put in my car's information, the appointment showed up. The Cooper knew it was going to be there, the dealership did not."   –   MINI Owner, Wheaton, IL Feb 16, 2012
  •   5.0
      –   Charles H., Aurora, IL Feb 16, 2012
  •   4.5
      –   Brooke N., New Lenox, IL Feb 15, 2012
  •   5.0
      –   Nicollete F., New Lenox, IL Feb 15, 2012
  •   5.0
      –   MINI Owner, Downers Grove, IL Feb 15, 2012
  •   5.0
    "Nice service!!"   –   Audrey C., ROLLING MEADOWS, IL Feb 12, 2012
    Dealer Response: Audrey, thank you!!! We appreciate your business and wish you Happy Motoring!  –   Brian M., Service Manager Feb 13, 2012
  •   5.0
    "Michael in the Service Dept was extremely helpful and I will be bringing my MINI to Bill Jacobs from now on because of him."   –   Michael H., Oak Park, IL Feb 12, 2012
    Dealer Response: Michael, we appreciate the great feedback, the compliment about our staff, and, mostly we appreciate your business! Happy Motoring!!  –   Brian M., Service Manager Feb 13, 2012
  •   4.0
      –   Donald D., Romeoville, IL Feb 11, 2012
  •   5.0
      –   MINI Owner, Glen Ellyn, IL Feb 11, 2012
  •   5.0
    "Great service dept. Very friendly and courteous."   –   Shaher M., Naperville, IL Feb 11, 2012
    Dealer Response: Shaher, thank you, and, Happy Motoring!  –   Brian M., Service Manager Feb 13, 2012
  •   5.0
      –   Edward S., Darien, IL Feb 11, 2012
  •   4.5
    "My only concern was that my work was a recall that I had read about and had friends tell me about, but I had not been notified by MINI dealership or MINI corporate about the recall. But yet I get emails and snail mail all the time from MINI about buying a new car."   –   MINI Owner, Geneva, IL Feb 10, 2012
  •   4.5
      –   Richard U., Glen Ellyn, IL Feb 10, 2012
  •   5.0
    "Dropped off without an appointment due to engine fault light, Michael took great care of our Mini."   –   John P., Geneva, IL Feb 10, 2012
    Dealer Response: John, unfortunately it is not always possible to plan for service and we do our very best to take care of all of our MINI Motorer?s driving needs! Motor On!!  –   Brian M., Service Manager Feb 13, 2012
  •   4.5
      –   Karyn R., Chicago, IL Feb 10, 2012
  •   5.0
      –   MINI Owner, Downers Grove, IL Feb 8, 2012
  •   5.0
      –   Kevin B., Woodridge, IL Feb 8, 2012
  •   5.0
      –   Paul R., Wheaton, IL Feb 8, 2012
  •   5.0
    "Tom the manager of the service and parts division was very knowledgeable he was also very efficient in getting my needs taken care of quickly."   –   MINI Owner, Chicago, IL Feb 8, 2012
  •   5.0
      –   John H., Plainfield, IL Feb 8, 2012
  •   5.0
      –   Mary F., Morris, IL Feb 5, 2012
  •   5.0
      –   Christopher B., Sycamore, IL Feb 5, 2012
  •   5.0
    "Our service person, Michael, went out of his way to attend to all of our needs: both our mini and our waiting time comfort. It is a pleasure to do business with you. Of course, looking at the new mini's adds to the fun."   –   Donald C., Galena, IL Feb 4, 2012
    Dealer Response: Donald, thank you for the great feedback, and, thank you for your business! The Bill Jacobs MINI employees strive to get you back on the road as quickly as possible because we know you would rather be driving your MINI. Happy Motoring!!  –   Brian M., Service Manager Feb 7, 2012
  •   5.0
    "my service provider was professional and very polite. I've been to bill jacobs a couple times for my tires and i had a mr. will robinson and he explained to me why my low tire was coming on and had the problem corrected immediately. Thank you for great customer service."   –   Alise A., Bolingbrook, IL Feb 4, 2012
    Dealer Response: Alise, thank you, thank you, and, thank you! We appreciate the great comments and look forward to exceeding your expectations . . . Motor On!  –   Brian M., Service Manager Feb 7, 2012
  •   5.0
      –   Rasa G., Clarendon Hills, IL Feb 3, 2012
  •   5.0
      –   Audrey C., Naperville, IL Feb 3, 2012
  •   5.0
    "excellent job and fantastic service, i was impressed with my first service visit!"   –   Alan S., Naperville, IL Feb 3, 2012
    Dealer Response: Alan, thank you! It is easy to give great service as the Bill Jacobs MINI employees share the passion for the brand! Happy Motoring!  –   Brian M., Service Manager Feb 7, 2012
  •   5.0
      –   David P., Naperville, IL Feb 2, 2012
  •   5.0
      –   Scott W., , Jan 31, 2012
  •   5.0
      –   John A., , IL Jan 31, 2012
  •   5.0
      –   Barbara H., Maple Park, IL Jan 31, 2012
  •   3.5
      –   Kevin H., Aurora, IL Jan 30, 2012
  •   4.5
      –   Christopher C., Lake In The Hills, IL Jan 29, 2012
  •   4.5
      –   MINI Owner, Oswego, IL Jan 29, 2012
  •   5.0
    "The staff at Bill Jacobs is top-notch! I was very pleased with their professionalism, courtesy, and genuinely helpful attitudes. I was also very pleased with the diversity of the staff...a mosaic of the USA. I look forward to my next visit."   –   Brenda H., LOMBARD, IL Jan 28, 2012
    Dealer Response: Brenda, thank you for the compliment! Our employees at Bill Jacobs MINI are as passionate about MINI as our customers and that makes it easy to give great service. Thank you for your business, and, we look forward to seeing you on your next visit. Motor On!!  –   Brian M., Service Manager Jan 30, 2012
  •   4.5
    "I am a tough grader, so consider Outstanding Very VERY good."   –   MINI Owner, Clarendon Hills, IL Jan 27, 2012
  •   5.0
      –   Jonathon S., Naperville, IL Jan 25, 2012
  •   5.0
      –   MINI Owner, Naperville, IL Jan 25, 2012
  •   5.0
      –   MINI Owner, Batavia, IL Jan 25, 2012
  •   5.0
    "My low tire light came on and I called on my way into the dealership without an appointment. I was accomodated immediately."   –   Kathryn P., Lisle, IL Jan 25, 2012
    Dealer Response: Kathryn, thank you for the great feedback! We cannot always ?plan? for our service needs, sometimes our MINI?s just want attention when they want attention and we do our very best to accommodate our MINI Motorer?s needs! Happy Motoring!!!  –   Brian M., Service Manager Jan 26, 2012
  •   5.0
      –   Ellen S., Naperville, IL Jan 25, 2012
  •   4.5
      –   Lori P., Sugar Grove, IL Jan 24, 2012
  •   5.0
      –   Joe H., Plainfield, IL Jan 23, 2012
  •   4.5
      –   MINI Owner, Morris, IL Jan 22, 2012
  •   5.0
    "Tom is absolutely wonderful. Whenever I call with a problem, he is quick to answer my call and is always keeping me updated about the status of the work being done and my car. The crew who work on my car are always courteous and willing to go that extra mile to please. I would never think of going to any other Mini dealer except this one!"   –   Angeline D., Batavia, IL Jan 22, 2012
    Dealer Response: Angeline, thank you for the great comments. The employees at Bill Jacobs MINI are MINI enthusiasts as well which makes it easy for them to go that extra mile. Thank you for your business, and, Happy Motoring!  –   Brian M., Service Manager Jan 24, 2012
  •   4.5
      –   MINI Owner, Brookfield, IL Jan 22, 2012
  •   5.0
      –   Peter N., Bolingbrook, IL Jan 22, 2012
  •   4.5
    "Service is always good. My only "complaint" is finding out that roatating my tires is not covered on the service warranty. Should be part of annual maintenance, in my opinion. It cost me $99 to rotate and balance the tires. Do BMW owners pay for this as well?"   –   Denise H., Saint Charles, IL Jan 21, 2012
    Dealer Response: Denise, thank you for your comments, we will pass this feedback along to MINI USA. We thank you for your business and wish you continued Happy Motoring. And, yes, BMW owners to pay for tire rotation.  –   Brian M., Service Manager Jan 24, 2012
  •   5.0
      –   Michael J., Downers Grove, IL Jan 21, 2012
  •   3.5
    "Ok"   –   Kevin L., Plainfield, IL Jan 21, 2012
  •   4.5
    "Overall, I am very satisfied. My only issue is with my service representative, Will. I used the night drop because I had a 7a appt. The following morning, I called near 9:30a because I had a question/issue that I wanted to have addressed. I was away from my phone when the call came about 9:45a stating the vehicle servicing was completed. I stopped in about 1:30p to pick up the vehicle and when I questioned Will about my voicemail, he had not even listened to it yet. As I stood next to him, he replayed the voicemail and then addressed the issue. I don't know if my issue would have been looked at more in depth while the vehicle was being serviced, but by the time my message was listened to, the vehicle was awaiting pick up. Also, Will said that my car was driven after the servicing was completed. I don't know how far it was driven, but it wasn't very far as the odometer read the same as it did when I dropped it off. Now, I don't know what the trip odometer read when I dropped it off. The test drive may have been short enough not to affect the regular odometer, but long enough the trip odometer registered. Otherwise, the car runs very well and I'm pleased with the service. Thank you."   –   Chris H., Washington, IL Jan 20, 2012
    Dealer Response: Chris, thank you for the feedback. I do not have an answer for the time delay in checking voicemail, however, I have addressed this issue and am confident we have taken care of this problem. We thank you for your business and wish you Happy Motoring. Also, please feel free to contact me if I can be of any assistance.  –   Brian M., Service Manager Jan 24, 2012
  •   4.5
      –   W. Edward W., Naperville, IL Jan 19, 2012
  •   3.0
      –   Edward B., North Aurora, IL Jan 19, 2012
  •   5.0
      –   Alejandro C., Bolingbrook, IL Jan 19, 2012
  •   4.5
      –   Richard M., Heyworth, IL Jan 15, 2012
  •   5.0
    "Great info and help from Mike. Look forward to performance of nitrogen in tires, and low tire warning light. Car wash was great compared to the last visit. Thanks for listening, Mike."   –   MINI Owner, Wheaton, IL Jan 13, 2012
    Dealer Response: Dear MINI Motorer, thank you for the feedback. We at Bill Jacobs MINI are constantly striving to exceed our customer?s expectations. Thank you for your business, and, Happy Motoring!  –   Brian M., Service Manager Jan 18, 2012
  •   4.0
      –   Joyce P., Clarendon Hls, IL Jan 12, 2012
  •   5.0
      –   ., , Jan 11, 2012
  •   5.0
    "The service writer was extremely gracious and helpful. The repairs and service were completed on time and with my 100% satisfaction."   –   William M., Lisle, IL Jan 8, 2012
    Dealer Response: William, thank you for the great comments! We know you would rather be driving your MINI than hanging out in our really cool waiting room!! Happy Motoring, Brian M., Service Director, 1/9/12.  –   ROB T., New Vehicle Sales Manager Jan 9, 2012
  •   5.0
      –   John E., Riverside, IL Jan 8, 2012
  •   5.0
    "The only reason that I am giving 5 stars for our satisfaction is because of Erick Ryan. He has been truly exceptional in following up and following thru with keeping us informed at all turns."   –   ., , Jan 7, 2012
    Dealer Response: Ruth, thank you! We appreciate the great comment about Erick as he shares the passion for the brand. Happy Motoring, Brian M., Service Director, 1/9/12.  –   ROB T., New Vehicle Sales Manager Jan 9, 2012
  •   5.0
      –   Craig H., Joliet, IL Jan 6, 2012
  •   5.0
      –   Roberta M., Morton, IL Jan 6, 2012
  •   5.0
      –   Marjorie P., Naperville, IL Jan 6, 2012
  •   4.0
    "Next time, if I can be told how long my appointment will take me that would be better. I didn't like waiting two hours I would of dropped off the car instead."   –   MINI Owner, Batavia, IL Jan 6, 2012
    Dealer Response: Dear MINI Motorer, thank you for the feedback! We are constantly striving to meet the needs of our customers and appreciate your business. Motor On! Brian M., Service Director, 1/9/12.  –   ROB T., New Vehicle Sales Manager Jan 9, 2012
  •   5.0
      –   Leonel M., Plainfield, IL Jan 3, 2012
  •   5.0
      –   Robin B., Oak Park, IL Jan 3, 2012
  •   5.0
      –   MINI Owner, Wheaton, IL Jan 3, 2012
  •   5.0
    "I should have bought my mini here instead of Patrick Mini~I have owned a mini for almost 4 years and it took going to your place to feel the difference in care!!!! Tom Koch was phenominal with all of my needs!"   –   Cindy M., Geneva, IL Jan 2, 2012
    Dealer Response: Cindy, thank you for your business, and, welcome to the Bill Jacobs MINI family! Our MINI employees are MINI enthusiasts as well so it makes it easy for them to give great service!! Thank you again, and Happy Motoring! Brian M., Service Director, 1/1/12.  –   ROB T., New Vehicle Sales Manager Jan 2, 2012
  •   5.0
    "I love coming back to find my car has been washed and vacuumed. What a nice touch. All service was excellent as usual."   –   Catherine (Cathy) G., Pontiac, IL Dec 31, 2011
    Dealer Response: Cathy, thank you for the great comments! It is the small touches that make the difference. Happy New Year, and, Happy Motoring!! Brian M., Service Director, 1/2/12.  –   ROB T., New Vehicle Sales Manager Jan 2, 2012
  •   5.0
      –   Marina H., Naperville, IL Dec 31, 2011
  •   5.0
    "Will and Greg and everyone at Mini were extremely helpful and thorough when I brought my Mini in for service recently. I really felt like they took good care of me and my Mini."   –   Margaret M., Chicago, IL Dec 30, 2011
    Dealer Response: Margaret, thank you for the wonderful comments. At Bill Jacobs MINI our employees share the passion about MINI and that makes taking care of our valued customers lots of fun! Happy New Year, and, Happy Motoring! Brian M., Service Director, 12/30/11.  –   ROB T., New Vehicle Sales Manager Dec 30, 2011
  •   4.5
      –   Jerzy S., Streamwood, IL Dec 29, 2011
  •   5.0
      –   John D., Batavia, IL Dec 29, 2011
  •   5.0
    "They service all of our needs"   –   Peter B., Saint Charles, IL Dec 27, 2011
    Dealer Response: Peter, thank you for your feedback, and, thank you for your business! We strive to make servicing your MINI almost as much fun as it is to drive your MINI. Happy Motoring, Brian M., Service Director, 12/28/11.  –   ROB T., New Vehicle Sales Manager Dec 28, 2011
  •   5.0
      –   MINI Owner, Ottawa, IL Dec 27, 2011
  •   5.0
    "Tom, my service advisor was wonderful."   –   Barbara W., Geneva, IL Dec 27, 2011
    Dealer Response: Barbara, thank you! We appreciate the comments about our employees, as they are as passionate about MINI as our customers. Thank you for your business, and, Motor On! Brian M., Service Director, 12/27/11.  –   ROB T., New Vehicle Sales Manager Dec 27, 2011
  •   5.0
      –   Brian W., Orland Park, IL Dec 27, 2011
  •   5.0
    "I am so appreciative of the complimentary pick up service so my car can be serviced by Bill Jacobs. I have always had an efficient and friendly visit at Bill Jacobs, and look forward to doing business with you for many years to come."   –   Laura L., Chicago, IL Dec 26, 2011
    Dealer Response: Laura, thank you for the great comments. We know how important time is and at Bill Jacobs MINI we do everything we can to make your service experience as easy as possible. Thank you again, and, Happy Motoring. Brian M., Service Director, 12/27/11.  –   ROB T., New Vehicle Sales Manager Dec 27, 2011
  •   4.5
      –   Nicholas F., Wilmington, IL Dec 24, 2011
  •   5.0
      –   Gregory E., Downers Grove, IL Dec 24, 2011
  •   3.5
    "With one exception the visit was outstanding. Michael was very thorough, courteous and knowledgeable. The exception was as we were leaving following an exhausting day I saw on the screen a December special of $20 off dent repair, which I done but did not receive the discount."   –   Gary J., Crown Point, IN Dec 23, 2011
    Dealer Response: Gary, thank you for the compliment about Michael. I enjoyed our conversation and we look forward to servicing your MINI in the future! Happy Motoring, Brian M., Service Director, 12/26/11.  –   ROB T., New Vehicle Sales Manager Dec 27, 2011
  •   5.0
    "My husband and I have moved quite a bit in the last 4 years and I always worry that the next mini service place wont be as great as the one we left behind, But I haven't been disappointed yet. The staff at Bill Jacobs Mini is so friendly and helpful! I"   –   MINI Owner, Wheaton, IL Dec 23, 2011
    Dealer Response: Dear MINI Motorer?s, welcome to the Bill Jacobs Family! Our employees share your passion for MINI and are delighted to assist a fellow Motorer! Thank you for the great feedback, and, happy motoring! Brian M., Service Director, 12/23/11  –   ROB T., New Vehicle Sales Manager Dec 23, 2011
  •   5.0
      –   William S., Peoria, IL Dec 22, 2011
  •   5.0
      –   Brad F., Chicago, IL Dec 22, 2011
  •   4.5
      –   Shaun G., Shorewood, IL Dec 22, 2011
  •   5.0
      –   Laura V., Downers Grove, IL Dec 22, 2011
  •   4.5
      –   Christine B., Sandwich, IL Dec 21, 2011
  •   5.0
      –   Daniel H., Elburn, IL Dec 21, 2011
  •   5.0
      –   Mildred B., West Chicago, IL Dec 21, 2011
  •   5.0
      –   Rosa D., West Chicago, IL Dec 21, 2011
  •   4.5
      –   Luis A., Naperville, IL Dec 18, 2011
  •   4.5
      –   Sarah W., Elburn, IL Dec 16, 2011
  •   5.0
      –   Susan B., Alexis, IL Dec 15, 2011
  •   3.5
      –   MINI Owner, Aurora, IL Dec 15, 2011
  •   4.5
    "For dropping in unannounced, I was warmly received and my Mini was promptly taken care of while I relaxed in the comfortable waiting area."   –   Julie V., Naperville, IL Dec 14, 2011
    Dealer Response: Julie, thank you for the great comment. Appointments make things easier, but, that is not always possible, ?stuff? happens! We look forward to exceeding your expectations on your next visit, and, Happy Motoring!!! Brian M., Service Director, 12/15/11.  –   Bob R., General Sales Manager Dec 15, 2011
  •   5.0
      –   MINI Owner, Glen Ellyn, IL Dec 14, 2011
  •   5.0
      –   Lisa L., Chicago, IL Dec 14, 2011
  •   5.0
    "We brought our newly purchased, "used Mini" (bought from out of state) to your dealership, Bill Jacobs Mini, for a maintenance checkup. Being a 2nd hand vehicle, you really don't know what you're going to get. Your technicians reviewed the car, updated the car's software, performed an oil change, new brakes, balanced wheels, and got rid of minor annoyances etc etc. The advisor even took time to educate us on some of the unique dashboard controls of the Mini. I found this service and attention to detail to be exceptional, especially considering that we did not purchase the vehicle here. It's my wife's daily driver. She said the Mini now drives even better then before. If she gets a speeding ticket, I blame you guys! Love the service, love the dealership, Thank You Bill Jacobs!"   –   Paul V., Oswego, IL Dec 13, 2011
    Dealer Response: Dear Paul, welcome to the MINI Family, we are glad to have you and your wife aboard!!!! MINI is an incredible vehicle, and the Bill Jacobs MINI staff members are incredible as well. We are constantly striving to exceed our customer?s expectations and thank you for choosing Bill Jacobs MINI. Happy Motoring, Brian M., Service Director, 12/14/11.  –   Bob R., General Sales Manager Dec 14, 2011
  •   5.0
    "Tom the service manager was great and explained all the work that would be done. Work was done on time and the car was cleaned and ready to go when promised. The waiting area was comfortable and nice."   –   MINI Owner, Aurora, IL Dec 13, 2011
    Dealer Response: Dear MINI Motorer, thank you, thank you, and, thank you! We realize that your time is very important and the employees at Bill Jacobs MINI work to get you in and out as efficiently as possible. Even though our MINI lounge is cool, it is way cooler to be driving your MINI! Happy Motoring, Brian M., Service Director, 12/14/11.  –   Bob R., General Sales Manager Dec 14, 2011
  •   4.0
      –   MINI Owner, Naperville, IL Dec 13, 2011
  •   5.0
    "Fast service, helpful with questions I had."   –   Candace H., West Chicago, IL Dec 12, 2011
    Dealer Response: Candace, thank you for the great feedback! Our goal is to get you Motoring as quickly and efficiently as possible as we know you would rather be driving your MINI than hanging out in our MINI lounge! Happy Motoring, Brian M., Service Director, 12/13/11  –   Bob R., General Sales Manager Dec 13, 2011
  •   5.0
      –   Bob B., Carol Stream, IL Dec 10, 2011
  •   5.0
    "I appreciate the personal attention and the convenient way to service my Mini."   –   MINI Owner, Hinsdale, IL Dec 10, 2011
    Dealer Response: Dear MINI Motorer, thank you! We appreciate the great comments, and, we appreciate your business. Keep on Motoring! Brian M., Service Director, 12/12/11.  –   Bob R., General Sales Manager Dec 13, 2011
  •   4.5
      –   Curtis F., Western Springs, IL Dec 9, 2011
  •   4.5
    "It was fine. A little longer than I would have hoped, but otherwise, the staff was very friendly and helpful."   –   Laura R., Joliet, IL Dec 9, 2011
    Dealer Response: Laura, thank you for the honest feedback. We strive at Bill Jacobs MINI to exceed our customers? expectations and look forward to your next visit. Happy Motoring, Brian M., Service Director, 12/12/11.  –   Bob R., General Sales Manager Dec 13, 2011
  •   5.0
      –   Nancy B., Glen Ellyn, IL Dec 8, 2011
  •   5.0
      –   Molly J., Naperville, IL Dec 8, 2011
  •   4.5
      –   MINI Owner, Hammond, IN Dec 6, 2011
  •   5.0
      –   Steven S., River Forest, IL Dec 6, 2011
  •   5.0
      –   Liese R., Homewood, IL Dec 6, 2011
  •   5.0
      –   Sharon S., La Grange Park, IL Dec 5, 2011
  •   3.0
      –   Kevin H., Aurora, IL Dec 3, 2011
  •   5.0
      –   David G., Darien, IL Dec 2, 2011
  •   5.0
    "Extremely personable and attentive service and guidance for future needs."   –   Drew L., Naperville, IL Dec 2, 2011
    Dealer Response: Drew, thank you! We appreciate the great comments and look forward to exceeding your expectations on your next visit. Brian M., Service Director, 12/6/11  –   Bob R., General Sales Manager Dec 6, 2011
  •   5.0
      –   Mark W., Indian Head Park, IL Dec 1, 2011
  •   5.0
      –   Julie M., Bolingbrook, IL Nov 30, 2011
  •   5.0
      –   Steven W., , Nov 30, 2011
  •   5.0
      –   Bradley M., West Peoria, IL Nov 30, 2011
  •   5.0
      –   Angela A., Hinsdale, IL Nov 30, 2011
  •   5.0
      –   Jon W., North Aurora, IL Nov 30, 2011
  •   4.5
      –   James E., Morris, IL Nov 30, 2011
  •   4.5
      –   Lauren L., Naperville, IL Nov 30, 2011
  •   5.0
    "From the moment I drove/walked in to the service area, I was welcomed and immediately checked-in. Work was completed in a timely fashion. And the coffee was exceptional!"   –   Larry A., Naperville, IL Nov 29, 2011
    Dealer Response: Larry, thank you for the great comments! We strive to get our customers in and out as efficiently as possible because we know you would rather be driving your MINI than sitting in our really awesome waiting room. Happy Motoring, Brian M., Service Director, 11/30/11  –   Mark A. T., General Manager Nov 30, 2011
  •   5.0
      –   Paul L., Moline, IL Nov 29, 2011
  •   4.5
    "Delay in getting mini back was the only drawback to a good experience"   –   Robert M., Wheaton, IL Nov 29, 2011
    Dealer Response: Robert, thank you for the feedback. We apologize for the delay and will make sure that is tweequed! Motor On! Brian M., Service Director, 11/30/11  –   Mark A. T., General Manager Nov 30, 2011
  •   5.0
      –   Anna P., Wheaton, IL Nov 29, 2011
  •   5.0
      –   Debra R., Munster, IN Nov 29, 2011
  •   5.0
      –   Michael S., Saint Charles, IL Nov 29, 2011
  •   4.0
      –   MINI Owner, Champaign, IL Nov 28, 2011
  •   4.5
    "You guys are ALWAYS a "5" in my book. The only reason for the slight nick was not your fault---it was because the insurance company for my tires neglected to send a new tire when it had been promised. No biggie AND not the dealership's fault."   –   Ronna H., Chicago, IL Nov 28, 2011
    Dealer Response: Dear Ronna, thank you! We apologize for the delay; unfortunately some things are out of our control. We look forward to exceeding your expectations again on your next visit. Keep On Motoring! Brian M., Service Director, 11/30/11.  –   Mark A. T., General Manager Nov 30, 2011
  •   3.0
    "We believe a recall should have been ordered for the type of problem our Mini Cooper had. To have to replace the Timing Chain at 55,000 miles seems to be a bit outrageous considering how the car has been taken care of over the past 4 years."   –   Frederick R., Lisle, IL Nov 26, 2011
  •   5.0
      –   Kelly F., Washington, IL Nov 26, 2011
  •   5.0
      –   William M., Geneva, IL Nov 25, 2011
  •   5.0
      –   Julie B., Kankakee, IL Nov 23, 2011
  •   5.0
      –   Amber B., Plainfield, IL Nov 23, 2011
  •   5.0
      –   Jerry F., Naperville, IL Nov 23, 2011
  •   4.0
      –   Greg D., Yorkville, IL Nov 22, 2011
  •   5.0
      –   Mary S., Chicago, IL Nov 22, 2011
  •   5.0
      –   Russell K., Lisle, IL Nov 22, 2011
  •   5.0
      –   Cyril G., Oswego, IL Nov 21, 2011
Bill Jacobs MINI 2495 Aurora Avenue Naperville , IL 60540 Sales: 866-516-8050